Claims Specialist - Liability

JobSpace; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching / counselling

18 weeks parental leave (gender-equal)

Job summary

QBE New Zealand is seeking a Claims Specialist to deliver an exceptional claims experience. You will triage and register new claims, manage your own liability portfolio, assess policy coverage, investigate claims and negotiate resolutions with empathy and professionalism.

Reporting to the National Claims Manager – Long Tail, you will handle a commercial liability portfolio within a supportive, collaborative team that values practical results and strong stakeholder relationships.

Qualifications

• Fundamental knowledge of the insurance industry; understanding claims processes is a plus.
• Experience in handling general liability claims preferred.
• Strong collaboration and team‑oriented mindset.
• Excellent organisational and communication skills.
• Analytical and negotiation abilities.
• Problem solving, influence and conflict resolution skills.

Responsibilities

• Triaging and registering claims for the long tail team and exposure to liability and financial lines.
• Proactively managing your own portfolio of general liability claims to resolution.
• Building strong client and stakeholder relationships through clear communication and a values‑led approach.
• Identifying opportunities to reduce claims costs and leakage while promoting risk management.

Skills

Case Management

Claims Processing

Claims Settlement

Communication

Problem Solving

Collaboration

Data Privacy

Insurance Policies

Risk Assessments

Prioritization

Critical Thinking

Managing performance

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Due to an internal promotion, we have an opportunity for a Claims Specialist to play a key role in delivering an exceptional claims experience. In this role, you'll triage and register new claims for the team while managing your own liability portfolio. You'll assess policy coverage, investigate claims, and negotiate resolutions with empathy, professionalism, and a customer-focused approach.

Reporting directly to the National Claims Manager – Long Tail, you'll manage a commercial liability portfolio. You'll join a supportive, collaborative team environment where people genuinely enjoy working together to get things done.

Key responsibilities

• triaging and registering claims for the long tail team, which will provide exposure to our vast liability and financial lines books of business;
• proactively managing your own portfolio of general liability claims through to resolution;
• building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach;
• identifying opportunities to reduce claims costs and leakage, while promoting a strong risk management culture.

Here at QBE, our values and culture are the most important thing that sets us aside from our competitors. We are known in the industry to be customer focused. It's all about the quality not the quantity that sets us apart and creates long term relationships with our stakeholders. As a Claims Specialist within the insurance industry, you'll be customer centric and have:

Requirements

• fundamental knowledge of insurance industry with understanding claims processes a bonus;
• experience in handling general liability claims preferred;
• strength in collaboration and supporting other viewpoints – a team player;
• strong organisational and communication skills;
• ability to analyse and negotiate;
• ability to problem solve, influence and resolve conflict.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

Benefits

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance;
• free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice;
• 18 weeks' gender-equal flexible leave for all new parents, including paid super.

To learn more about our achievements, click here.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.

Skills

• Case Management
• Claims Processing
• Claims Settlement
• Collaboration Tools
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Insurance Policies
• Intentional collaboration
• Managing performance
• Prioritization
• Problem Solving
• Risk Assessments
• Standards Compliance

Application Close Date: 15/09/2026 11:59 PM

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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