Chief Customer & Growth Officer

MetService; Wellington; On-site; NZD 230,000 - 320,000; Full time

Job summary

MetService seeks an Interim Chief Customer & Commercial Officer to lead its Customer and Commercial division within an executive leadership team. The role drives transformation, growth and stronger customer impact while protecting revenue and expanding reach in New Zealand and internationally.

The position is Wellington-based with a fixed term of 18 months and requires a Wellington office presence 3–5 days per week.

Responsibilities

• Lead commercial growth, sales, marketing, customer engagement, strategic partnerships and brand reputation to deliver strong customer outcomes, protect revenue and grow MetService’s value in Aotearoa New Zealand and globally.
• Shape a refreshed growth and customer strategy focused on high-value, decision-led weather and climate services.
• Build a strong cross organisational commercial and customer culture.
• Partner with the Board, Executive, government, Earth Science New Zealand, Māori / iwi, customers and sector partners to deliver strategic outcomes and current obligations.

Job description

MetService seeks an Interim Chief Customer & Commercial Officer to lead its Customer and Commercial division within an executive leadership team. The role drives transformation, growth and stronger customer impact while protecting revenue and expanding reach in New Zealand and internationally.

The position is Wellington-based with a fixed term of 18 months and requires a Wellington office presence 3–5 days per week.