Charity Retail Assistant — Op Shop (Rotorua)

SPCA; Rotorua; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Exclusive discounts

Pet insurance

Wellness support 24/7

Job summary

SPCA Rotorua Op Shop is seeking a casual Op Shop Assistant to join our team and cover leave and busy periods. You will help manage donations, assist customers, and support volunteers while maintaining a welcoming, well-stocked shop that reflects SPCA's mission to care for animals in need.

The role offers hands-on retail experience, teamwork, and the chance to contribute to a community-focused store that supports animal welfare across New Zealand.

Qualifications

• Retail or customer service experience; charity retail a bonus.
• Able to work flexibly across shop floor, till and sorting area.
• Confident communicator who enjoys helping others.
• Reliable, organised and proactive with good attention to detail.
• Comfortable working in a team and independently.
• Physically fit and able to lift/move stock as required.

Responsibilities

• Receive, sort, price, and merchandise donated goods in line with SPCA guidelines.
• Ensure the shop is clean, welcoming, and well-stocked throughout the day.
• Serve customers with warmth and professionalism, promoting positive donor and shopper experiences.
• Accurately process sales and cash handling, including end‑of‑day reconciliation.
• Provide cover and basic team supervision in the manager's absence.
• Help support and guide volunteers in their roles.
• Ensure health & safety and SPCA procedures are followed.

Skills

Retail experience

Customer service

Team player

Flexible across shop floor

Stock handling

Reliable and organised

Job description

SPCA Rotorua Op Shop is seeking a casual Op Shop Assistant to join our team and cover leave and busy periods. You will help manage donations, assist customers, and support volunteers while maintaining a welcoming, well-stocked shop that reflects SPCA's mission to care for animals in need.

The role offers hands-on retail experience, teamwork, and the chance to contribute to a community-focused store that supports animal welfare across New Zealand.