Change & Readiness Coordinator: Drive Operational Change

New Zealand Government Joba; Wellington; On-site; NZD 85,000 - 89,000; Full time

Benefits offered by this job

Competitive salary & benefits

Flexible working arrangements

5 weeks annual leave

Income Protection

Critical Illness Insurance

Job summary

NZTA | Waka Kotahi is seeking a Change & Business Readiness Coordinator to support delivery and integration of change across Customer & Services. You will coordinate readiness activities, assist impact assessments, maintain change documentation and ensure operational teams are prepared for upcoming changes.

You will collaborate with business leaders, subject matter experts, programme teams and stakeholders to understand, plan and embed change, monitor risks and prepare reports and artefacts.

Qualifications

• Experience supporting change initiatives, business improvement activities, projects or operational change programmes.
• Experience gathering and documenting business requirements, impacts, risks or stakeholder needs.
• Strong analytical, problem-solving and critical thinking skills.
• Ability to analyse and document business processes and operational workflows.
• Strong stakeholder engagement and relationship management skills.
• Experience preparing reports, recommendations, business documentation and briefing materials.

Responsibilities

• Coordinate and support business impact assessments across people, processes, systems, services and customer outcomes.
• Support readiness assessments, implementation planning and business readiness activities.
• Gather, document and maintain business requirements, impacts, risks and operational considerations.
• Maintain readiness plans, implementation documentation and the Customer & Services change calendar.
• Monitor, track and report risks, issues, dependencies and readiness actions.
• Prepare reports, briefing materials, process documentation and implementation artefacts.

Skills

Change management

Business analysis

Requirements gathering

Stakeholder engagement

Analytical thinking

Documentation

Report writing

Prioritisation

Microsoft 365

Communication

Tools

Microsoft 365 tools

Job description

NZTA | Waka Kotahi is seeking a Change & Business Readiness Coordinator to support delivery and integration of change across Customer & Services. You will coordinate readiness activities, assist impact assessments, maintain change documentation and ensure operational teams are prepared for upcoming changes.

You will collaborate with business leaders, subject matter experts, programme teams and stakeholders to understand, plan and embed change, monitor risks and prepare reports and artefacts.