Senior Banking Adviser - Lower Hutt

Westpac New Zealand Limited; Lower Hutt; Hybrid; NZD 65,000 - 95,000; Full time

Benefits offered by this job

4 weeks holidays

Wellbeing leave

Banking benefits

Career growth

Parental leave top up

Job summary

Westpac New Zealand Limited is seeking a Senior Banking Adviser in Lower Hutt to own the lending journey end-to-end, guiding customers from first home to major investments with clear, tailored advice. The role emphasizes building community ties, mentoring teammates, and delivering exceptional customer experiences in a busy branch.

The ideal candidate has 3+ years in banking/lending, Level 5 Residential Lending Qualification (or progress toward it), and strong regulatory, product, and

Qualifications

• 3+ years of banking and/or lending experience.
• Level 5 Residential Lending Qualification (or working toward it).
• Strong knowledge of lending, banking products, and regulatory requirements.

Responsibilities

• Own the lending journey end‑to‑end for customers within the branch.
• Deliver clear, tailored advice to help customers make smart financial decisions.
• Build relationships with local businesses, schools and community groups to grow Westpac’s presence.
• Provide mentorship and act as the senior voice on customer experience in the branch.

Skills

3+ years banking

Residential Lending Q (Level 5)

Lending products knowledge

Communication skills

Digital coaching

Relationship building

Attention to detail

Education

Level 5 Residential Lending Qualification

Job description

Senior Banking Adviser - Lower Hutt# Careers## Senior Banking Adviser - Lower HuttApply: Lower Hutt Branch: Full time: Posted Today: End Date: November 18, 2026 (7 days left to apply): JR108277**Senior Banking Adviser, Lower Hutt*** Lower Hutt Branch* Full time, Permanent position* Monday to Friday**Mō te Tūranga – About the role**As a Senior Banking Adviser, you’re the go‐to expert in branch — the person customers trust with their biggest financial decisions and the one who can turn a home‐loan conversation into a moment of genuine excitement and confidence. You’ll own the lending journey end‐to‐end, guiding customers through everything from their first home to their next big investment, all while dazzling them with advice that’s clear, and tailored to their world. You’ll uncover needs they haven’t yet voiced, champion digital tools that make banking easier, and ensure every customer walks away feeling supported, empowered, and ready for what’s next. This is a role for someone who loves people, loves community, and isn’t afraid to paint your town RED. You’ll be out building relationships with local businesses, schools, and community groups, spotting opportunities to grow Westpac’s presence and helping customers build financial confidence along the way. Inside the branch, you’re the senior voice — setting the tone for what exceptional customer experience looks like. If you thrive in a fast‐paced environment, enjoy meaningful conversations, and want to make a real impact in your community, this is your chance to shine.**Nā tāu rourou – What you’ll bring?**You’re confident, curious, and energised by great conversations. You know lending inside out, you’re digitally savvy, and you’re passionate about helping customers make smart, informed decisions. You’re a natural relationship‐builder, a steady mentor, and someone who brings both heart and hustle to every day.* 3+ years’ experience in banking and/or lending* Level 5 Residential Lending Qualification (or working toward it)* Strong knowledge of lending, banking products, and regulatory requirements* Excellent communication, negotiation, and problem‐solving skills* Digital confidence, with the ability to coach customers and colleagues* Experience building relationships, influencing outcomes, and supporting or mentoring others* Strong organisational skills, attention to detail, and a commitment to ethical, customer‐centric decision‐making* undefined **Westpac Hei Wāhi Mahi | Working at Westpac**As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:* 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best* Additional purchased leave options up to 4 weeks per year· Banking benefits, insurance discounts and superannuation scheme* Career growth – we promote internal capability; we have programmes that recognise star performers* Generous parental leave – and top up government paid parental leave* School holiday subsidy - help you balance work and family during school holiday* Environmental and community care programmes **Ko mātou tēnei | Our Organisation** At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve. **Tono mai ināianei! | Apply Now!**Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities. **Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable** **Applications close:**17 November 2026