Banking Adviser - Sylvia Park

Westpac New Zealand Ltd; New Zealand; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Purchased leave up to 4 weeks/year

Banking benefits, insurance discounts

Career growth programmes

Generous parental leave

School holiday subsidy

Community/environmental care programs

Job summary

Westpac New Zealand Ltd at the Sylvia Park Branch is seeking a Banking Adviser for a full-time, permanent role. You’ll greet customers, help open accounts, and guide clients through KiwiSaver, insurance, and everyday banking, aiming to deliver memorable, confident service and build lasting relationships with the local community.

You’ll champion digital banking, support new customers, and grow Westpac’s presence in the neighbourhood.

Qualifications

• 2+ years’ experience in a customer‑focused role.
• Confident, engaging communication and the ability to build trust quickly.
• Proven problem-solving skills and the ability to uncover customer needs.
• Digital confidence, with the ability to coach customers through tools and technology.
• Strong organisational skills, attention to detail, and a commitment to ethical decision‑making.
• Strong knowledge of banking products, services, and regulatory requirements (desired).

Skills

Customer focused

Clear communication

Problem solving

Digital confidence

Organisational skills

Banking knowledge

Job description

Banking Adviser, Sylvia Park Sylvia Park Branch Full time, Permanent position

Mō te Tūranga – About the role

As a Banking Adviser, you’re the friendly face people look forward to seeing — the person who can turn a routine banking errand into a genuinely great experience. You’ll create those memorable “wow” moments every day, whether you’re helping someone open their very first account, guiding a small business owner through their next big move, or uncovering the unspoken needs that help customers feel more confident and in control of their money. You’ll bring curiosity, warmth, and sharp listening skills to every conversation, matching customers with the right products, tools, and advice to make their financial lives easier and more empowering. You’ll thrive here if you love people, love a challenge, and love being part of a community. In this role, you’ll champion digital banking, deepen relationships with existing customers, welcome new ones into the Westpac whānau, and help us grow our presence in the neighbourhood. From everyday banking to KiwiSaver, insurance, and beyond, you’ll be the steady, trusted guide who makes customers feel supported at every step — all while contributing to our mission to be truly customer‑obsessed. If you’re energised by meaningful conversations, fast‑paced days, and the chance to make a real difference, this is where you’ll shine.

Nā tāu rourou – What you’ll bring?

Maybe you’re a recent graduate, or maybe you’re simply ready for a new challenge — this is your moment to step into the banking world and build a career you can be proud of. We’re looking for someone who has energy, empathy, and a genuine passion for helping others. You love great conversations, you’re confident with technology, and you’re motivated by achieving strong outcomes for customers and the business. You’re organised, adaptable, and ready to grow your career in a place that values your ideas and celebrates your success.

• 2+ years’ experience in a customer‑focused role
• Confident, engaging communication and the ability to build trust quickly
• Proven problem‑solving skills and the ability to uncover customer needs
• Digital confidence, with the ability to coach customers through tools and technology
• Strong organisational skills, attention to detail, and a commitment to ethical decision‑making
• Strong knowledge of banking products, services, and regulatory requirements (desired).

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. We’re a place where you can bring your whole self, your ideas and your ambition, and have the support and opportunities to keep growing. Here, you can do meaningful work, make a difference for our customers and be part of something bigger. Because when we each bring our best and bring it together, there’s no limit to what we can achieve.

Mahi tahi tātou, tē katia tātou | Together, we’re unstoppable

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to build a team rich in different perspectives, experiences and abilities. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities. Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 11 November 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.