Casual Customer Service Representative

PGG Wrightson Ltd; Oamaru; On-site; NZD 42,000 - 62,000; Full time

Job summary

PGG Wrightson is seeking a Customer Service Representative for our Oamaru store. You will provide top-quality technical sales advice and service to agricultural clients, identify customer needs, process sales, and help colleagues and suppliers resolve queries.

The role involves order processing, merchandising, and assisting the Store Manager with administrative tasks. A strong customer focus and passion for NZ agriculture are essential.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Experience and passion for the New Zealand agricultural sector.
• Retail and/or sales experience with a strong customer focus.
• Good physical fitness as heavy lifting is required.
• Handlers and/or Dangerous Goods certification would be preferred.
• Full, current New Zealand driver licence is essential (trailer towing would be an advantage).

Responsibilities

• Identify customer needs and recommend appropriate products and services.
• Process sales and product requests.
• Assist customers, colleagues and suppliers with queries and problems.
• Assist Store Manager with regular administrative tasks.
• Order, unpack and display merchandise according to company guidelines.

Skills

Communication

NZ agriculture knowledge

Retail sales

Customer service

Physical fitness

Driver licence

Handlers/Dangerous Goods cert (pref)

Job description

An exciting opportunity has arisen for an enthusiastic Customer Service Representative to join our busy team in Oamaru.

About the role:

This is an in-store role where you will provide top-quality technical sales advice and service to a range of agricultural clients.

Duties & Responsibilities:

• Identify customer needs and recommend appropriate products and services
• Process sales and product requests
• Assist customers, colleagues and suppliers to answer queries and resolve problems
• Assist the Store Manager with regular administrative tasks
• Order, unpack and display merchandise according to company guidelines.

Skills & Experience:

• Excellent oral, written and interpersonal communication skills
• Experience in and passion for the New Zealand agricultural sector
• Previous retail and/or sales experience is an advantage with a strong "people focus"
• Good physical fitness as heavy lifting is required
• Approved Handlers and/or Dangerous Goods certification would be preferred
• A full, current and clean New Zealand driver licence is essential (trailer towing would be an advantage).

In a competitive agricultural and horticultural market, we stand out for our proud heritage, nationwide reach, deep and longstanding customer relationships, and technical expertise. We are helping grow the country through our knowledge, service and expertise.

We are committed to growing our employees and we develop leadership and technical expertise at all levels of our company. We provide extensive in house sales and technical training and offer a number of benefits.

• Reference #: 32593
• Location(s): Oamaru
• Expertise: Administration, Call Centre & Customer Services, Retail, Sales