Casual Customer Service Banker - Waikato

BNZ; Hamilton; On-site; NZD 30,000 - 39,000; Full time

Job summary

BNZ is seeking casual branch staff to greet and assist customers on the shop floor. You will handle banking transactions, update personal details, and answer product queries while promoting BNZ digital channels. The role offers flexibility with no guaranteed hours and covers multiple branches in Hamilton and surrounds.

Ideal candidates bring customer service experience and a positive, can-do attitude. Banking knowledge isn’t required as training will be provided; resilience and adaptability are

Qualifications

• Customer service experience is essential.
• Banking experience is not required; training will be provided.
• Must be resilient, adaptable and able to multi-task in a fast-paced environment.
• Strong communication and problem solving skills are important.

Responsibilities

• Engage with customers on the branch floor in a warm, friendly manner.
• Process customer transactional banking needs accurately.
• Update customers’ personal details and identification as required.
• Assist with general product and service enquiries and recommend solutions.
• Educate customers on online platforms, tools and digital solutions.

Skills

Customer service experience

Can-do attitude

Resilience

Detail oriented

Job description

Worker Type:CasualHere at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise \"If you can imagine a better future, let's find a way.\"We support wellbeing and casual roles are all about flexibility. No two days are the same.Mō te Tūranga | About the RoleAs a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work.This position will cover our branches in: Chartwell, Hamilton Business Centre, The Base and MorrinsvilleYou'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:What are 5 day to day tasks the person in this role will complete?Engage with customers in a warm friendly manner with a big smileProcessing customer transactional banking needsUpdating customers personal details and identificationAssist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goalsHelp educate our customers on our online platforms, tools and digital solutionsWhat is the most exciting thing about this opportunity?If you're interested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.What attributes will this person have in order to be successful?What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previous customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.You'll enjoy helping tāngata (people), delivering an amazing experience to customersA keen eye for detail that ensures transactions are completed efficiently and accuratelyResilience, self-motivation and lots of energyAbility to multi-task, highly adaptable to change and proactiveYou'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essentialWhat is the tīma (team) culture and environment like?We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New ZealandThis is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.Ehara taku toa i te toa takitahi, engari he toa takitini\" - Success is not the work of an individual, but the work of many.”Closing Date: 01 December 2026Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.