Casual Administration Clerk - Cardiology

New Zealand Government; Auckland; On-site; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Collaborative team environment

Skills development opportunities

Job summary

Health New Zealand | Te Whatu Ora Waitematā District is seeking an Administration Clerk for the Cardiology Procedures Administration team at North Shore Hospital. This casual role supports patient scheduling and general administrative tasks to ensure a smooth patient journey.

You will work closely with clinical and nursing teams, providing accurate data entry, responsive reception support and efficient workflow, contributing to high-quality patient care in a busy hospital setting.

Qualifications

• Previous administration and booking/scheduling experience, ideally in health or surgical settings.
• Excellent computer literacy and ability to learn new systems quickly.
• Outstanding organisation skills with attention to detail and accuracy.
• Strong communication and interpersonal skills with compassionate patient service.
• Resilience and ability to work independently or in a multidisciplinary team.
• Flexibility to pick up shifts, including occasional after-hours work.

Responsibilities

• Schedule and coordinate patients for Cardiology procedures.
• Enter and update patient information in iPMs and other electronic systems.
• Handle telephone calls, emails and front-desk enquiries professionally.
• Direct enquiries to appropriate team members and provide courteous assistance.
• Process paperwork and electronic documentation accurately and promptly.
• Arrange supplies and maintain office inventory.
• Provide ad hoc clerical and reception support as required.
• Ensure administrative processes support excellent patient care and service delivery.

Skills

Administrative experience

Booking/scheduling

Excellent computer literacy

Customer service

Interpersonal communication

Tools

iPMs system

Job description

Administration Clerk Cardiology Service North Shore Hospital Casual Position - Work as and when required to suit your availability Health New Zealand | Te Whatu Ora Waitematā District PLEASE NOTE, THIS ROLE IS ONLY OPEN TO CURRENT EMPLOYEES OF HEALTH NEW ZEALAND TE WHATU ORA. WE'RE UNABLE TO ACCEPT APPLICATIONS FROM PEOPLE OUTSIDE OF OUR ORGANISATION.

About the Role

We are seeking a highly organised and motivated administration professional to join our dedicated team in Cardiology Procedures Administration, North Shore Hospital. This casual position combines responsibilities of patient scheduling for cardiovascular procedures with general administrative support for the Cardiology Service. You will play a key role in ensuring our patients receive an excellent experience throughout their journey in the Waitematā healthcare system. You will work closely with our clinical and nursing teams, contributing to the smooth and efficient operation of the ward and procedure unit.

Key Responsibilities

• Schedule and coordinate patients for Cardiology procedures.
• Accurately enter and update patient information using the hospitals iPMs system and other electronic systems.
• Manage telephone calls, emails, and front-desk enquiries from patients, families, and external providers.
• Direct enquiries to the appropriate team members and provide courteous, professional assistance.
• Process paperwork and electronic documentation accurately and promptly.
• Arrange ordering of supplies and maintain office inventory.
• Provide ad hoc clerical and reception support as required.
• Ensure all administrative processes support excellent patient care and service delivery.

About You

• Previous administration and booking/scheduling experience (ideally in the health or surgical sector).
• Excellent computer literacy and confidence learning new systems.
• Outstanding organisation skills with high attention to detail and accuracy.
• Strong communication and interpersonal skills, with the ability to provide compassionate and effective customer (patient) service.
• Resilience, adaptability, and the ability to work both independently and as part of a multidisciplinary team.
• Flexibility to pick up shifts when required, including occasional after-hours work.

What We Offer

• A supportive and collaborative team environment.
• Opportunities to further develop your administrative and technical skills.
• The chance to contribute to improving the healthcare experience for patients and families in our community.

About Us

Cardiology is a dynamic and expanding service within Health New Zealand | Te Whatu Ora Waitematā District, where our administration team plays an integral role in supporting the clinical workforce and enhancing the patient experience. Health New Zealand | Te Whatu Ora is grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. We embrace diversity and welcome applications from Māori, Pacific, disabled, and rainbow communities.