Case Manager | Kaituitui, Kaikoura

Ministry of Social Development; Kaikōura; Presencial; NZD 70.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full induction and training plan

Ongoing peer support

Development opportunities and career

Competitive salary (Band 4)

Descripción de la vacante

The Ministry of Social Development in New Zealand is seeking Case Managers to support New Zealanders facing challenges such as employment changes, housing transitions, or financial stress. You will connect clients with the right support at the right time and help them navigate complex systems with empathy and integrity.

This role requires fast, accurate data entry, strong communication, and the ability to work across multiple systems.

Formación

• Fast and accurate data entry is essential.
• Confident with technology and able to navigate multiple systems.
• Empathetic and professional in challenging situations.
• Clear communicator who can explain complex information simply.
• Adaptable, steady under pressure, and collaborative.
• Strong numerical skills for payments, dates, and entitlements.

Responsabilidades

• Support someone recently out of work to access income, training, or employment.
• Help whānau explore housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across multiple systems while keeping accurate notes.
• Refer clients to external providers and work with colleagues to ensure seamless support.
• Join team meetings to reflect, troubleshoot, and support one another.

Conocimientos

Data entry

Tech proficiency

Empathy

Communication

Adaptability

Teamwork

Numerical accuracy

Descripción del empleo

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This is real work that changes lives - including your own.

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.

This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity - this could be the role for you.

What you’ll need to succeed | Ko tō āhua

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.

You’ll also need to be:

• Fast and accurate with data entry - getting the detail right matters.
• Confident with technology - navigating multiple systems and supporting clients to do the same.
• Empathetic and professional - able to hold space for real-life challenges while applying policy.
• A clear communicator - someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady - comfortable with change, high volumes, and problem-solving on the go.
• A strong team player - grounded, dependable, and collaborative.
• Comfortable with numbers and detail - able to complete complex calculations related to payments, dates, and entitlements.

A day in the life:

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

What you’ll be part of:

• You’ll join a public service organisation committed to manaaki tangata, manaaki whānau - helping New Zealanders to be safe, strong, and independent.
• You’ll deliver integrated support across income, housing, and employment - helping clients navigate life transitions and connect to the right services, at the right time.
• You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

In return, we’ll give you:

• A full induction and training plan.
• Ongoing support from your peers and leaders.
• Development opportunities and career pathways.
• A role where your mahi directly contributes to stronger communities.
• A competitive salary based on Band 4 ($69,519 - $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.

Recruitment and Selection Details:

• Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and in-person interview.
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.
• This role requires applicants to have a clean full New Zealand Driver Licence.
• New Case Managers will be required to travel and stay away from home during parts of their initial 12-week training period.