Case Manager | Kaituitui - Wellington Region (including Kapiti)

New Zealand Government; Wellington; On-site; NZD 69,000 - 84,000; Full time

Benefits offered by this job

Induction and training plan

Support from peers and leaders

Career development opportunities

Competitive salary Band 4

Job summary

The New Zealand Government's Ministry of Social Development is recruiting Case Managers across the Wellington Region. You will help job seekers move towards sustainable employment, supporting them to access income, housing options, and digital tools.

You'll work in frontline public service, handling high volumes with empathy, accuracy, and integrity. The role offers a full induction, ongoing support, and clear career pathways within Band 4, with a competitive salary.

Qualifications

• Fast and accurate with data entry; attention to detail matters.
• Confident with technology and navigating multiple systems.
• Empathetic and professional; able to hold space for client challenges.
• Clear communicator who explains things simply and builds trust.
• Adaptable and steady; comfortable with change and high volumes.
• Strong team player, grounded, dependable and collaborative.
• Comfortable with numbers and detail; able to complete complex calculations.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whanau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Technology fluency

Empathy

Clear communication

Adaptability

Team player

Numerical/detail-oriented

Job description

Locations will be across the Wellington Region including KapitiStart date: Late January 2027 (TBC)This is real work that changes lives - including your own.Case Managers play a critical role in helping New Zealanders move towards sustainable employment and greater independence.Working at the frontline of public service, you will work with job seekers from all walks of life, helping them identify opportunities, overcome barriers to employment, and connect with the support, training, and services they need to succeed.This is meaningful, high trust mahi. You will work alongside individuals and whanau who may be experiencing unemployment, financial hardship, housing challenges, or significant life changes. Your focus will be on empowering people to achieve positive employment outcomes while ensuring they receive the right support at the right time.What you'll need to succeed | Ko to ahuaSuccess in this role requires a balance of empathy, resilience, and sound judgement. You will navigate complex situations, make decisions that impact lives and communities, and work to create pathways into work.If you are passionate about helping New Zealanders realise their potential, enjoy building strong relationships, and can bring confidence and clarity to complex situations, this could be the role for you.You'll also need to be:Fast and accurate with data entry - getting the detail right matters.Confident with technology - navigating multiple systems and supporting clients to do the same.Empathetic and professional - able to hold space for real-life challenges while applying policy.A clear communicator - someone who can build trust, explain things simply, and make good decisions.Adaptable and steady - comfortable with change, high volumes, and problem-solving on the go.A strong team player - grounded, dependable, and collaborative.Comfortable with numbers and detail - able to complete complex calculations related to payments, dates, and entitlements.A day in the life:Supporting someone recently out of work to access income, training, or employment.Helping a whanau explore housing options and coordinating follow-ups.Encouraging digital self-service and building client confidence with online tools.Managing a busy caseload across multiple systems while keeping accurate notes.Referring clients to external providers and working collaboratively with others.Meeting with your team to reflect, troubleshoot, and support each other.What you'll be part of:You'll join a public service organisation committed to manaaki tangata, manaaki whanau - helping New Zealanders to be safe, strong, and independent.You'll deliver integrated support across income, housing, and employment - helping clients navigate life transitions and connect to the right services, at the right time.You'll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.In return, we'll give you:A full induction and training plan.Ongoing support from your peers and leaders.Development opportunities and career pathways.A role where your mahi directly contributes to stronger communities.A competitive salary within Band 4 ($69,159-$84,041), with the final salary determined by the successful candidate's skills, qualifications, and relevant experience.Position Description | He Whakaahuatanga Tungahttp://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docxSalary | Utu-a-tau: $69,519.00 - $84,041.00Applications close: Sunday 8th November 2026Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and Assessment CentreApplicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.How to Apply | Me pehea te tuku tonoClick `Apply Now' to upload your current CV and complete the online application form.You do not need to submit a cover letter. Instead, you'll be asked to respond to two short questions as part of the application form (each with a 2000-character limit):1. Why do you believe you're the right person for this Case Manager role? What skills and experiences will help you succeed?2. Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?All applications must be made online. If this is not possible or if you have any queries, please contact us at [e-mail] MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.