Care Services Co-ordinator / Scheduler

Dovida New Zealand; Auckland; On-site; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Free onsite parking

Fixed WFH day

Your birthday off

Job summary

Dovida New Zealand in Auckland’s Eden Terrace is looking for a Care Services Coordinator to help our team keep every shift covered and every client and caregiver supported with warmth and clarity.

You’ll coordinate client services and caregiver rosters, respond to phone and email enquiries, monitor activity, and adapt in real time to changing needs while upholding our person‑centred approach and high standards of care.

Qualifications

• Experience in scheduling, workforce planning, or coordination roles is a bonus.
• You’re tech-savvy and confident using Microsoft Office (Excel, Teams, Outlook).

Responsibilities

• Coordinating client services and caregiver rosters using our workforce management system
• Responding to phone and email enquiries with empathy, clarity, and professionalism
• Monitoring and recording client and caregiver activity, and following up on any issues
• Managing workforce utilisation and adapting to changing needs in real time

Skills

Scheduling

Workforce planning

Coordination

Client service

Tools

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Be the calm in the chaos. The connector. The one who makes it all run smoothly.

Dovida is growing —and we’re looking for someone who’s ready to grow with us. If you love a challenge, thrive in a dynamic environment, and want to build your career with a globally recognised brand that’s deeply rooted in putting people first, this could be your next move.

We’re not just looking for a scheduler. We’re looking for someone who can work at pace, brings heart to every interaction, who knows how to listen, reassure, and respond with warmth and professionalism. You’ll be the go-to person for clients and caregivers alike—balancing needs, solving puzzles, and keeping everything humming behind the scenes.

About Dovida
We’re a leading provider of relationship-based in-home care for older adults. Our mission is simple: empower people to live life, their way. We combine global expertise with a local, people-first approach—and we’re proud of the difference we make every day.

About the role
As our Care Services Coordinator, you’ll be part of a small, fast paced, close-knit team based in Eden Terrace. You’ll play a vital role in shaping the client and caregiver experience—making sure every shift is covered, every concern is heard, and every day runs a little smoother.

Your key responsibilities include:

Coordinating client services and caregiver rosters using our workforce management system

Responding to phone and email enquiries with empathy, clarity, and professionalism

Monitoring and recording client and caregiver activity, and following up on any issues

Managing workforce utilisation and adapting to changing needs in real time

What we’re looking for
You don’t need to tick every box—but if you bring warmth, initiative, and a knack for juggling competing priorities, we’d love to hear from you.

Experience in scheduling, workforce planning, or coordination roles is a bonus

Confidence to have open, honest, and constructive performance conversations that support Caregivers to succeed and deliver exceptional care

You’re approachable, reliable, and thrive on building strong relationships

You’re tech-savvy and confident using Microsoft Office (Excel, Teams, Outlook)

Can work at pace and stay calm under pressure, quick to adapt, and always thinking one step ahead

You care deeply about improving the lives of older adults and their families

What we offer

A chance to grow with a purpose-led, fast-moving business

A role where your work truly makes a difference

A supportive, fun team culture that celebrates small wins

Comprehensive onboarding and ongoing professional development

Free onsite parking, a fixed WFH day, and your birthday off

Flexibility and understanding—because life happens

Social & Welfare Services 101-1,000 employees

At the heart of our person-centred approach is the belief that our care should empower our clients to live the life they want in the comfort of their own home.

We recognise that no two people are the same and we shape our care to best suit each person’s interests, values, and personality.

This is why we carefully match our caregivers with clients to ensure that we deliver more than home care – we create meaningful connections between people.

Our people are the key to our success! We offer rewarding careers, complete training, and opportunities for growth and development.

At the heart of our person-centred approach is the belief that our care should empower our clients to live the life they want in the comfort of their own home.

We recognise that no two people are the same and we shape our care to best suit each person’s interests, values, and personality.

This is why we carefully match our caregivers with clients to ensure that we deliver more than home care – we create meaningful connections between people.

Our people are the key to our success! We offer rewarding careers, complete training, and opportunities for growth and development.