Care Coordinator - Hamilton

Access Community Health; Hamilton; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

Spark mobile plan

Team environment

Job summary

Access Community Health in Hamilton is seeking a proactive Care Coordinator to join our regional team. You will be the vital link between clients and Support Workers, ensuring high-quality, timely home-based care that enables independence and safety.

Responsibilities include coordinating client rosters, matching workers to needs, and maintaining accurate records while upholding privacy and organisational procedures. Your role supports safe care delivery and positive client outcomes.

Qualifications

• Strong communication and relationship-building skills.
• Excellent organisation, time-management, and ability to stay calm under pressure.
• Solutions-focused approach with solid problem-solving and critical-thinking skills.
• Confident computer user (Microsoft Office and general PC skills).
• Experience in scheduling, coordination, customer service, or health preferred.
• Knowledge of home-care, disability, health, or aged-care services is an advantage.

Responsibilities

• Coordinate and adjust daily client rosters to ensure safe, timely care.
• Match Support Workers to clients based on skills and availability.
• Communicate clearly with clients, whānau, and Support Workers.
• Respond to queries professionally and manage low-level concerns.
• Maintain accurate records and follow privacy and organisational procedures.
• Escalate risks or safety issues to the Team Leader when required.

Skills

Communication

Organization

Problem solving

Computer skills

Scheduling

Customer service

Health sector experience

Job description

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Access Community Health – Hamilton, North Island

He kōrerowhakamāramamōtēneitūranga| About the role

We’re looking for a proactive and organised Care Coordinator to join our regional team. In this fast-paced role, you’ll be the vital link between our clients and Support Workers—ensuring high‑quality, timely care so people can live safely and independently at home.

WhatYou’llDo

• Coordinate and adjust daily client rosters to ensure safe, timely care
• Match Support Workers to clients based on skills and availability
• Communicate clearly with clients, whānau, and Support Workers
• Respond to queries professionally and manage low‑level concerns
• Maintain accurate records and follow privacy and organisational procedures
• Escalate risks or safety issues to the Team Leader when required

MōhouAke | About You

• Strong communication and relationship‑building skills
• Excellent organisation, time‑management, and ability to stay calm under pressure
• Solutions‑focused approach with solid problem‑solving and critical‑thinking skills
• Confident computer user (Microsoft Office and general PC skills)
• Experience in scheduling, coordination, customer service, or health preferred
• Knowledge of home‑care, disability, health, or aged‑care services is an advantage

He aha aimātou? | Why Us?

• Ongoing training and development across all levels
• Exclusive Spark mobile plan: endless data (40GB max speed + reduced), unlimited NZ/AU calls & texts, hotspot, voicemail for $24.15/month
• Be part of a team dedicated to supporting people to live well in their own homes and communities

Access Community Health | Uru Ātea’s mission is to create a better day, every day for thousands of people throughout Aotearoa, helping them live independently in their own homes and communities. Uru Ātea means "to enter space"—our promise to deliver services wherever our clients need us.