Car Return Agent

Europcar; New Zealand; On-site; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Parental leave

Training & development

Referral bonuses

Employee discounts

Wellbeing support

Global brand opportunities

Job summary

Europcar is seeking a Sales & Customer Service Officer for the Queenstown Airport team on a full-time basis. You will drive vehicle rentals, upsell services, and deliver exceptional customer experiences in a fast-paced environment.

The role offers an hourly rate with uncapped incentives, training, and career development opportunities. Parental leave, wellbeing support, and exclusive staff discounts are included to boost your income and satisfaction.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid New Zealand driver's license with a clean driving record.
• Full working rights in New Zealand (current and ongoing).
• A positive, proactive and team-oriented attitude!

Responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction
• Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained
• Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle

Skills

Sales experience

Customer service

Retail experience

Job description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Queenstown Airport team on a full time basis!

Competitive hourly rate + uncapped incentives

Boost your income with our performance-based incentive program

Six weeks’ employer-paid parental leave (in addition to government entitlements)

Ongoing training and career development opportunities

Global brand opportunities across AU/NZ and beyond

Referral bonuses and exclusive employee discounts (Calm, Accor All Heartists program, flu vaccinations & more!)

24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquires and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction
• Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained
• Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle

To be considered, you should possess:

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid New Zealand driver's license with a clean driving record
• Full working rights in New Zealand (current and ongoing)
• A positive, proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.