Cafe Operations Lead — Customer Experience & Team Growth

JobSpace; Rotorua; On-site; NZD 34,000 - 41,000; Full time

Job summary

Pantry d’Or Boutique Bakery in Rotorua is seeking a capable Café Manager to organize and oversee daily café operations, lead the team, manage stock and service standards, and deliver an excellent customer experience.

This permanent, full‑time role offers $25.00–$30.00 per hour with minimum 30 hours per week. The successful applicant will have hospitality or management qualifications or relevant café/restaurant management experience.

Qualifications

• At least three years of hospitality experience, including two years in cafe or restaurant management.
• Experience supporting staff in a busy hospitality environment.
• Practical knowledge of rostering, stock control, ordering, cost awareness and service standards.
• Experience budgeting, pricing and stock purchasing for a cafe or restaurant.
• Good organisational, communication and customer‑service skills.
• Ability to handle customer concerns calmly and professionally.
• Understanding of food safety, cleanliness and workplace health and safety requirements.

Responsibilities

• Organise and oversee the café’s day‑to‑day operations, staffing and customer service.
• Plan and coordinate staff rosters to support efficient service.
• Select, train, supervise and support café and service staff.
• Monitor staff performance and ensure workplace procedures are followed.
• Coordinate purchasing and pricing within the approved operating budget.
• Monitor stock levels, place orders and manage stock rotation and wastage.
• Maintain appropriate stock, sales and financial transaction records.
• Monitor the quality and presentation of food and beverages.
• Ensure the café, dining and service areas are clean, functional and compliant with food safety, health and safety, and other applicable requirements.
• Engage with customers, monitor customer satisfaction and resolve service concerns professionally.
• Work with the kitchen and bakery teams to coordinate menus, product availability and customer demand.
• Assist with reservations, customer orders and front‑of‑house service when operationally required.
• Help implement procedures that support efficient operations, customer satisfaction and the reputation of the business.

Skills

Hospitality management

Team leadership

Stock control

Customer service

Budgeting

Food safety

Organisational skills

Job description

Pantry d’Or Boutique Bakery in Rotorua is seeking a capable Café Manager to organize and oversee daily café operations, lead the team, manage stock and service standards, and deliver an excellent customer experience.

This permanent, full‑time role offers $25.00–$30.00 per hour with minimum 30 hours per week. The successful applicant will have hospitality or management qualifications or relevant café/restaurant management experience.