Business Support Administrator

Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Auckland is seeking a highly organised Business Support Administrator to join the Hospital Operations Directorate. This role blends administration with finance, reporting and governance across Hospital Operations and the Integrated Operations Centre (IOC).

You will coordinate invoice reconciliations, monitor compliance and assurance workstreams, and prepare reports with recommendations to drive process improvements in a large, complex healthcare environment.

Qualifications

• Experience in business, financial, operational or senior administrative support in a complex environment.
• Experience coordinating invoice reconciliation, expenditure review, compliance, contracts or business assurance activities.
• Ability to analyse information, investigate discrepancies and prepare meaningful reports.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience coordinating meetings, governance documentation, action tracking and reporting.

Responsibilities

• Coordinate invoice reconciliations and monitor compliance and assurance workstreams.
• Support governance activities and prepare reports and recommendations.
• Analyse financial and operational information to drive improvements.
• Assist with contract administration and operational activities across Hospital Operations and IOC.
• Contribute to process improvement initiatives within a large healthcare environment.

Skills

Advanced Microsoft 365 skills

Excel

Word

PowerPoint

Communication skills

Independent working

Education

Relevant tertiary qualification in business, finance, administration, health or related field

Tools

Microsoft 365 suite

Job description

Location: Grafton, Auckland

Contract: Permanent, full-time position

Work across Hospital Operations and the Integrated Operations Centre (IOC).

Varied role combining business coordination, financial assurance, reporting and compliance.

Opportunity to influence operational improvements and support key hospital services.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an experienced and highly organised Business Support Administrator to join the Hospital Operations Directorate. This is far more than a traditional administration role. Working closely with the Business Manager - Compliance and Audit, you will coordinate a diverse portfolio of business support, financial assurance, reporting, compliance, contract administration and operational activities across Hospital Operations and the Integrated Operations Centre (IOC). You will be responsible for coordinating invoice reconciliations, monitoring compliance and assurance workstreams, supporting governance activities, analysing financial and operational information, preparing reports and recommendations, and helping drive process improvement initiatives. The role requires strong analytical capability, excellent organisational skills, and the ability to work independently across multiple priorities. This is an excellent opportunity for someone who enjoys solving problems, working with data, improving processes, and supporting operational excellence within a large and complex healthcare environment.

About the Team/Service

At Te Toka Tumai Auckland, we are not just hiring - we're building the future. Aotearoa's health system is in an exciting period of transformation, underpinned by the vision of Pae Ora / Healthy Futures. Together, we’re creating a more equitable, accessible, and people-centred health system that works for everyone. The Hospital Operations Directorate supports the delivery of safe, efficient and effective hospital services across Te Toka Tumai Auckland. This role works across multiple operational areas, providing critical support in business coordination, compliance, reporting, reconciliation and assurance activities. You will be part of a collaborative team that values innovation, continuous improvement, accountability and excellence in service delivery.

About you

You are an experienced business support professional who enjoys combining administration, analysis, coordination and problem solving. You thrive in a fast-paced environment, have outstanding attention to detail, and are confident working with financial information, compliance requirements and operational stakeholders.

Essential requirements

• Demonstrated experience providing business, financial, operational or senior administrative support in a complex environment.
• Experience coordinating invoice reconciliation, expenditure review, compliance, contracts or business assurance activities.
• Proven ability to analyse information, investigate discrepancies and prepare meaningful reports and recommendations.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience coordinating meetings, governance documentation, action tracking and reporting.
• High attention to detail and commitment to maintaining accurate records and audit trails.
• Advanced Microsoft 365 skills, particularly Excel, Word, Outlook and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to work independently and exercise sound judgement.
• Commitment to confidentiality, professionalism and continuous improvement.

Desirable

• Relevant tertiary qualification in business, finance, administration, health or a related field.
• Experience working within Health New Zealand, a former DHB, or another large public-sector organisation.
• Experience with finance, procurement, reporting or contract-management systems.
• Experience supporting projects, service improvement initiatives or operational workstreams.
• Knowledge of the New Zealand health sector and healthcare terminology.
• Experience developing reports, dashboards or performance monitoring tools.

About the location

Auckland is New Zealand's largest city and offers an outstanding lifestyle, combining world-class healthcare, diverse communities, vibrant culture, and easy access to beaches, islands, and outdoor activities. For more information on living and working in Auckland click here.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Health New Zealand reserves the right to close this advertisement early should a suitable candidate be identified or a sufficient number of applications be received.