Business Planning & Operations Analyst

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 60,000 - 90,000; Full time

Job summary

Icebreaker is seeking a Business Planning & Operations (BPO) Coordinator in Auckland to drive operational excellence, manage data workflows, and support revenue growth across the ANZ region. You will collaborate with Sales, Finance, Merchandising, Customer Service, Legal, and Data Management teams to streamline wholesale processes, analyse sales data, and develop reports, forecasts, and plans.

Strong Excel and PowerPoint skills, ERP/CRM experience, and a continuous improvement mindset will help

Qualifications

• Strong communication and confident presentation.
• Experience building cross-functional relationships and influencing stakeholders.
• Commercial acumen with sales data and KPIs.
• Analytical and problem-solving capabilities.
• Continuous improvement mindset and process streamlining.
• Excellent organisation and attention to detail.
• Experience with ERP and CRM systems.
• Advanced Excel and PowerPoint skills.
• Experience in wholesale, retail, apparel, or consumer goods is advantageous.

Responsibilities

• Support wholesale customer processes, including contracts, promotions, rebates, returns, and AR follow-up.
• Analyse sales and sell-out data to inform commercial decisions.
• Prepare reports, presentations, forecasts, and sales plans.
• Develop and improve standard operating procedures and train Account Managers.
• Coordinate sales tools, meetings, and administrative processes.
• Build relationships across functions to ensure seamless execution.

Skills

Communication

Cross-functional relationships

Data analysis

Analytical thinking

Process improvement

Organization

Tools

ERP systems

CRM systems

Excel

PowerPoint

Job description

Business Planning & Operations Coordinator

Driven by nature. Powered by purpose.

We're looking for a Business Planning & Operations (BPO) Coordinatorto join our team. This is an exciting opportunity for someone who enjoys working with data, improving processes, and collaborating across teams to support business performance.

About the Role

As a key member of our BPO team, you'll help drive operational excellence and support revenue growth across the NZA region. You'll work closely with Sales, Finance, Merchandising, Customer Service, Legal, and Data Management teams to ensure our wholesale operations run smoothly and efficiently.

What You'll Do

Support wholesale customer processes, including contracts, promotions, rebates, returns, and accounts receivable follow-up.

Analyse sales and sell-out data, providing insights that help drive commercial decisions.

Prepare reports, presentations, forecasts, and sales plans to support business performance.

Develop and improve standard operating procedures and provide support and training to Account Managers.

Coordinate sales tools, meetings, and administrative processes.

Build strong relationships across multiple functions to ensure seamless execution and delivery.

What You'll Bring

Strong communication skills and the ability to present information clearly and confidently.

Experience building strong cross-functional relationships and influencing stakeholders.

Commercial acumen with the ability to analyse sales data and key performance metrics.

Strong analytical and problem-solving capabilities.

A continuous improvement mindset and a passion for streamlining processes.

Excellent organisation skills and attention to detail.

Experience working with ERP and CRM systems.

Advanced Microsoft Excel and PowerPoint skills.

Experience within wholesale, retail, apparel, or consumer goods is advantageous.

Why Icebreaker?

At Icebreaker, you'll be part of a purpose‑led brand committed to creating a more natural future. You'll work alongside passionate people, contribute to meaningful projects, and gain exposure to a broad range of functions across our ANZ business.

If you're motivated by collaboration, continuous improvement, and making an impact behind the scenes, we'd love to hear from you.