Branch Sales Coordinator

Plumbing World; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts

Generous parental leave

Birthday paid day off

Job summary

Plumbing World on the North Shore is seeking a Branch Sales Coordinator to provide exceptional service to building and plumbing customers and represent Plumbing World with strong customer service and communication skills.

This is a fast-paced role requiring experience in similar roles, forward planning, and the ability to anticipate what is needed next. You will help at the trade counter, answer phones, and may assist with deliveries as required.

Qualifications

• Able to multitask, prioritise and manage time efficiently.
• Proven record in relationship building/management.
• Good computer and Excel skills is essential.
• Excellent communication both verbal and written.
• Strong administration skills.
• The ability and experience to manage a high workload with multiple priorities.
• Time management skills including the ability to plan ahead and adapt to changing priorities.
• Experience in customer sales and providing solutions based on customer needs.
• Full, clean New Zealand drivers' licence.
• Pride in personal appearance with great interpersonal skills.

Responsibilities

• Receiving and processing orders to ensure we not only meet but exceed our customers' expectations.
• Quoting and then following up on those to close the deal.
• Work in partnership with our Territory Managers and other departments to achieve customer satisfaction.
• Project managing and tracking these projects through the sales process.
• Liaising with our key suppliers.

Skills

Multitasking

Relationship building

Excel skills

Communication skills

Administration

Time management

Customer sales experience

NZ drivers license

Professional appearance

Tools

Excel

Job description

• Strong earning potential on offer for the right candidate
• Great company benefits + Discounts + Generous parental leave package
• Paid day off to celebrate your birthday

• Sales & Account Management
• Sales Assistant / Coordinator
• Auckland
• Permanent / Full Time

25/8/2026

• Strong earning potential on offer for the right candidate
• Great company benefits + Discounts + Generous parental leave package
• Paid day off to celebrate your birthday

What We Can Offer You

• Competitive hourly rate is aligned to experience & reviewed annually
• Great company benefits + Discounts + Generous parental leave package
• Paid day off to celebrate your birthday
• Opportunity to grow and shape your career in a national trusted Kiwi business

About Plumbing World

Plumbing World is a proud Kiwi-owned success story, backed by over 60 years in the industry.

Owned by plumbers and builders, we understand what our customers need and we deliver it through strong relationships, expert advice, and reliable service.

Our people are at the heart of our success. We're committed to building a high-performing, inclusive culture where our teams can grow and thrive.

We're the largest 100% New Zealand owned national plumbing merchant with 56 stores and over 1,000 shareholder tradies up and down the country.

About The Role

Our North Shore branch is on the hunt for a Branch Sales Coordinator to provide our building and plumbing customers with exceptional service, and represent Plumbing World with strong customer service and communication skills.

This is a fast paced, busy role, and we have a lot going on at once, so we are looking for someone who has worked in this sort of role before, you will know all about forward planning and have the foresight to see where a project currently is and what is going to be required next.

At Plumbing World, we work in partnership with our customers and the team, so you will have the ability and enjoy helping out wherever needed, this could involve serving customers on the trade counter, answering phones, or even doing the odd delivery.

This role is a permanent full-time position working 42.50 hours per week, 7:00 am - 4:00 pm Monday to Friday with rostered Saturdays.

This role could be a great fit for Plumbers, Tradies, or those from a trade background who are looking to step away from the tools while still staying connected to the industry. Your practical knowledge and customer-focused approach will be highly valued as you help support customers and the wider team.

We're also committed to developing our people. For the right person, this role can open the door to a range of future career opportunities within Plumbing World. As you grow your skills, demonstrate initiative, and take on new challenges, there is genuine potential to progress into broader responsibilities and other areas of the business over time.

What You Will Be Doing

• Receiving and processing orders to ensure we not only meet but exceed our customers' expectations.
• Quoting and then following up on those to close the deal.
• Work in partnership with our Territory Managers and other departments to achieve customer satisfaction.
• Project managing and tracking these projects through the sales process.
• Liaising with our key suppliers.

A quick glance at what we need from you:

• Able to multitask, prioritise, and manage time efficiently.
• Proven record in relationship building/management.
• Good computer and Excel skills is essential.
• Excellent communication both verbal and written.
• Strong administration skills.
• The ability and experience to manage a high workload with multiple priorities.
• Time management skills including the ability to plan ahead and adapt to changing priorities.
• Experience in customer sales and providing solutions based on customer needs.
• Full, clean New Zealand drivers' licence.
• Pride in personal appearance with great interpersonal skills.

Our Culture

We're a team that shows up for each other and our customers.

Plumbing World is committed to our customer service promise, and we are focused on exceeding customers' expectations, so it's all hands-on deck at the trade counter before 9:00 am no matter your role in the branch, this is to ensure customers are looked after straight away and they get what they need to start their day.

If you're someone who leads from the front and takes pride in building a strong team culture, you'll fit right in.

We encourage applications from all backgrounds. You don't need to tick every box - if you bring the right mindset and capability, we'd love to hear from you!

The successful applicant will be required to pass a pre-employment medical, drink and drug test, and Ministry of Justice checks before commencing employment.