Branch Leader: Drive Growth, Team & Customer Experience

Plumbing World; Albert-Eden; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Market aligned remuneration

Staff discounts

Generous parental leave

Birthday paid day off

Training & development opportunities

Career growth

Job summary

Plumbing World is seeking a Branch Manager for the Kingsland branch in Auckland to lead by example, drive sales growth, and deliver exceptional customer service while building a motivated, high‑performing team.

This hands‑on leadership role requires strong commercial acumen and a commitment to safety, operations excellence, and customer relationships. It offers a permanent, full‑time position with a focus on growth and long‑term career development within a trusted, Kiwi-owned business.

Qualifications

• Proven leadership in sales, retail, distribution or trade environments.
• Strong commercial sense with a track record of growing business.
• Passion for building lasting customer relationships and exceptional experiences.

Responsibilities

• Lead, coach, and develop a high-performing branch team.
• Drive sales growth, profitability and market share in the region.
• Develop and maintain strong relationships with customers and key stakeholders.
• Oversee branch operations, ensuring safety, compliance and operational excellence.
• Champion company values and set performance standards.

Skills

Leadership experience

Commercial acumen

Customer relationships

Coaching & development

Organisational skills

Hands-on leadership

Job description

Plumbing World is seeking a Branch Manager for the Kingsland branch in Auckland to lead by example, drive sales growth, and deliver exceptional customer service while building a motivated, high‑performing team.

This hands‑on leadership role requires strong commercial acumen and a commitment to safety, operations excellence, and customer relationships. It offers a permanent, full‑time position with a focus on growth and long‑term career development within a trusted, Kiwi-owned business.