Branch Leader: Drive Growth & Customer Experience

Plumbing World; Auckland; On-site; NZD 90,000 - 125,000; Full time

Benefits offered by this job

Market-aligned salary

Staff discounts

Parental leave

Training & development

Career progression

Job summary

Plumbing World in Auckland is seeking a Branch Manager for Kingsland to lead a high-performing team, drive sales growth and ensure outstanding customer service at the branch. You will own the branch's commercial success, coach staff, manage day-to-day operations, and represent our Kiwi-owned trade business with energy and integrity.

This permanent, full-time role requires a hands-on leader who can build strong customer relationships and deliver safe, efficient operations while embodying our

Qualifications

• Proven leadership experience in sales, retail, distribution, or trade-based environments.
• Strong commercial acumen with a track record of driving growth.
• Passion for building lasting customer relationships and delivering great customer experiences.
• Ability to coach, develop, and inspire team members to perform at their best.
• Strong organisational skills and attention to detail.

Responsibilities

• Lead, coach, and develop a high-performing branch team.
• Drive sales growth, profitability, and market share within your region.
• Develop and maintain strong relationships with customers and key stakeholders.
• Oversee branch operations, ensuring safety, compliance, and operational excellence.
• Champion company values and set the standard for performance and service.

Skills

Leadership

Commercial acumen

Customer relationships

Team coaching

Operations

Job description

Plumbing World in Auckland is seeking a Branch Manager for Kingsland to lead a high-performing team, drive sales growth and ensure outstanding customer service at the branch. You will own the branch's commercial success, coach staff, manage day-to-day operations, and represent our Kiwi-owned trade business with energy and integrity.

This permanent, full-time role requires a hands-on leader who can build strong customer relationships and deliver safe, efficient operations while embodying our