Branch & Customer Support Coordinator

Universal Business Team Recruitment; Maungakiekie-Tāmaki; On-site; NZD 52,000 - 70,000; Full time

Job summary

Cleanline Tasman, a NZ-owned family business, is seeking a Branch & Customer Support Coordinator for the Onehunga branch in Auckland. You will be the friendly face and first point of contact for customers, while handling administration, order processing, sales support and branch operations.

Working closely with the sales, operations and warehouse teams, you’ll ensure a seamless customer experience from enquiry through to order fulfilment.

Qualifications

• Proven experience in customer service, coordination, logistics or a similar role.
• Strong Microsoft Office skills, particularly Excel.
• Excellent verbal and written communication skills, customer service skills.
• Strong attention to detail and a commitment to accuracy.
• A high level of reliability, professionalism and accountability.
• Initiative to prioritise work and keep the branch in good running order.
• A positive, can-do attitude and genuine customer-focused approach.
• The ability to work independently while contributing effectively to a team.
• Comfort working in a varied role across customer service, administration and operational support.
• A willingness to learn, develop and take on new responsibilities.
• Desirable: Experience within warehouse, distribution, PPE, workwear, industrial supplies or a related industry, along with financial administration experience and confidence checking and reconciling information.

Responsibilities

• Respond to customer enquiries via phone, email, website and showroom.
• Provide friendly, professional and solutions-focused service.
• Process and follow up customer orders, enquiries and backorders.
• Maintain professional communication with customers and suppliers.
• Process sales orders and maintain accurate customer records.
• Update CRM and business systems.
• Process credit applications and documentation.
• Prepare quotes and supporting documents.
• Assist with customer onboarding and system/web-store training.
• Support the sales team with customer service and administration.
• Assist with proposals and bookings.
• Contribute to the success and growth of the Auckland branch.
• Assist with receiving, picking, packing and dispatching goods.
• Support showroom and occasional warehouse activities.
• Assist with garment branding and other value-added services.
• Provide general branch support as required.

Skills

Customer service

Coordination

Logistics

Microsoft Office

Excel

Education

No formal qualification required

Tools

Microsoft Office

CRM systems

Job description

Cleanline Tasman is a proudly New Zealand-owned, multi-generational family business specialising in quality workwear, PPE and workplace safety solutions.

Combining industry knowledge with innovative technology, Cleanline Tasman helps businesses simplify the way they manage their workwear and safety requirements through its custom-built online PPE and Safety Management Software.

With an established customer base and exciting opportunities for continued growth, this is a great time to become part of the business and play an important role in its Auckland operations.

The Opportunity

We're looking for a hands-on, organised and customer-focused Branch & Customer Support Coordinator to take ownership of the day-to-day running of our Onehunga branch.

This is a varied, all-rounder position where no two days will necessarily look the same. You'll be the friendly face and first point of contact for customers, while keeping things running smoothly behind the scenes across administration, order processing, sales support and general branch operations.

Working closely with the wider sales, operations and warehouse teams, you'll help deliver a seamless customer experience from initial enquiry through to order fulfilment.

You’ll need to be comfortable working autonomously, as you’ll often be the sole team member onsite, with support from a wider team based across New Zealand.

If you enjoy taking ownership, keeping things organised and being the person others can rely on, this could be a great opportunity to make your mark.

Key Responsibilities

Customer Service

• Respond to customer enquiries via phone, email, website and showroom.
• Provide friendly, professional and solutions-focused service.
• Process and follow up customer orders, enquiries and backorders.
• Maintain professional communication with customers and suppliers.

Administration

• Process sales orders and maintain accurate customer records.
• Update CRM and business systems.
• Process credit applications and documentation.
• Prepare quotes and supporting documents.
• Assist with customer onboarding and system/web-store training.
• Support the sales team with customer service and administration.
• Assist with proposals and bookings.
• Contribute to the success and growth of the Auckland branch.

Operational Support

• Assist with receiving, picking, packing and dispatching goods.
• Support showroom and occasional warehouse activities.
• Assist with garment branding and other value-added services.
• Provide general branch support as required.

About You

• Proven experience in customer service, coordination, logistics or a similar role.
• Strong Microsoft Office skills, particularly Excel.
• Excellent verbal and written communication skills, customer service skills.
• Strong attention to detail and a commitment to accuracy.
• A high level of reliability, professionalism and accountability.
• Initiative to prioritise work and keep the branch in good running order.
• A positive, can-do attitude and genuine customer-focused approach.
• The ability to work independently while contributing effectively to a team.
• Comfort working in a varied role across customer service, administration and operational support.
• A willingness to learn, develop and take on new responsibilities.
• Desirable: Experience within warehouse, distribution, PPE, workwear, industrial supplies or a related industry, along with financial administration experience and confidence checking and reconciling information.

Why Join Us?

• Make an Impact: Be part of a growing business focused on innovation and creative solutions.
• Supportive Culture: Work within a collaborative and empowering team where your contribution is valued.
• Family Values: Join a NZ-owned family business where you can make a direct and meaningful contribution.
• Varied Role: Enjoy a position that combines customer service, administration, sales support and operational activities.

Ready to Make This Role Your Own?

If you're a naturally organised, customer-focused all-rounder who enjoys taking ownership and being involved in all aspects of a business, we'd love to hear from you.