Retail Agent

One New Zealand; Whau; On-site; NZD 42,000 - 70,000; Full time

Benefits offered by this job

Uncapped commission

Health insurance

Career progression

Flexible working

Staff discounts

Training & mentoring

Flu shots

Parental leave

Job summary

One NZ is seeking a Customer Champion Representative to act as the go-to person for customer sales and service needs in-store. You will guide the sales journey from discovery to close, delivering exceptional customer experiences and driving revenue growth.

Based in LynnMall Shopping Centre, Auckland, this full-time role covers a roster across Monday to Sunday, including weekends and public holidays. Prior sales experience in telecommunications or retail is advantageous.

Qualifications

• Customer obsessed mindset with excellent communication and interpersonal skills.
• Proven sales achievement with a track record of meeting or exceeding targets.
• Confidence in consultative selling and solution-based approaches.
• Resilience and positive attitude to handle objections.
• Experience in telecommunications, technology, or retail sales environments.
• Understanding of both consumer and business customer needs.
• Willingness to work rotational shifts including evenings and weekends.
• Motivation to stay current with technology and deepen knowledge.
• Commercial mindset to identify and capitalize on opportunities.

Responsibilities

• Deliver a high standard of customer experience while maximizing sales opportunities.
• Achieve and exceed sales targets across consumer and business product lines.
• Identify customer opportunities and confidently present product offerings.
• Proactively engage customers and uncover needs with strong questioning.
• Diagnose customer requirements and match with One NZ products and services.
• Provide hands-on technical support for device setup and data transfer.
• Stay current with product knowledge, competitors, and sales techniques.
• Ensure accurate sales orders and set proper expectations for service activation.

Skills

Customer obsession

Sales achievement

Consultative selling

Resilience

Telecommunications/retail experience

Consumer and business needs

Shifts including evenings and weekends

Technology curiosity

Commercial mindset

Job description

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

As a Customer Champion Representative at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand.

We have an exciting opportunity for a Full -Time Permanent Retail Agent (40 hours per week) to join our team in the LynnMall Shopping Centre in the New Lynn, Auckland Region. This role works on a rostered schedule across Monday to Sunday, including weekends and public holidays. Ideally our successful new team member would cover weekends as part of their roster which is subject to change based on customer and business needs.

If you're someone who enjoys a fast-paced environment and can commit to these hours, we'd love to hear from you.

Ko tō mahi – what you’ll do

You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

In this role you will also:

• Deliver a high standard of customer experience while maximizing sales opportunities in every interaction
• Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services
• Identify customer opportunities and confidently present our product offerings for both business and consumer customers
• Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions
• Actively diagnose customer requirements and match them with appropriate One NZ products and services
• Provide hands‑on technical support to customers, assisting with device setup, data transfer, and explaining product features
• Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions
• Ensure accurate sales orders and set proper customer expectations for service activation and billing

Na tōu rourou - what you’ll bring

Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.

• Customer obsession with excellent communication and interpersonal skills
• Proven sales achievement with a track record of meeting or exceeding targets
• Confidence in consultative selling with experience in solution-based sales approaches
• Resilience and the ability to handle objections positively
• Previous experience in telecommunications, technology, or retail sales environments
• Understanding of both consumer and business customer needs
• Comfort working rotational shifts including evenings and weekends
• Motivation to stay current with technology and pursue informal learning to deepen your knowledge
• Commercial mindset with the ability to identify and capitalize on opportunities

Benefits and Perks

• Uncapped commission structure with significant earning potential above your base salary
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements
• Southern Cross Health Insurance
• Flexible Working
• Flu Shots
• Lifestyle Leave
• Discounts on One NZ Products and Services!
• Parental Leave

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting‑edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping builda better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers.We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of ourRetailteams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.