Blood Sciences Admin Officer: Growth & Development

University Hospitals of Derby and Burton NHS Foundation Trust; New Zealand; On-site; NZD 75,000 - 122,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Job summary

The Blood Sciences Clerical Officer role at University Hospitals of Derby and Burton NHS Foundation Trust provides comprehensive administrative support within the Derbyshire Pathology Blood Science Unit. You will work with a multidisciplinary team to manage patient data, results, and confidential information to ensure accuracy and timeliness.

Key responsibilities include handling enquiries, inputting data into the laboratory system, and distributing reports while following SOPs and maintaining

Qualifications

• Previous experience in an administrative role.
• Excellent organisational and communication skills.
• A good standard of customer care skills.
• Confident and polite telephone manner.
• Processing data/information.
• Knowledge of various IT systems.

Responsibilities

• To act as first line contact in response to customer enquiries for patient results and other general enquiries.
• To response to all enquiries in a polite and helpful manner, directing enquiries where appropriate.
• The accurate and timely input of patient details and testing information onto the laboratory computer system.
• To contact requesting sources when patient information is incomplete or ambiguous.
• To phone, when instructed, abnormal or urgent results back to the requesting source.
• To interrogate the hospital Lorenzo/Dart system, as required, for additional patient information to ensure the accuracy of data entered onto the laboratory computer system.
• The accurate and timely distribution of all laboratory reports back to their requesting source.
• To follow all stated Standard Operating Procedures within the section.
• To maintain standards of confidentiality, security and safety in line with national and local guidelines.
• To file completed requests for later retrieval.
• To discard old requests appropriately to maintain patient confidentiality.
• To input results of work referred to other hospitals onto the laboratory computer system prior to authorisation of the report by a senior member of staff.

Skills

Administrative skills

Organisational skills

Communication skills

Customer care

Telephone manner

Data entry

IT systems

Tools

Lorenzo/Dart system

Job description

The Blood Sciences Clerical Officer role at University Hospitals of Derby and Burton NHS Foundation Trust provides comprehensive administrative support within the Derbyshire Pathology Blood Science Unit. You will work with a multidisciplinary team to manage patient data, results, and confidential information to ensure accuracy and timeliness.

Key responsibilities include handling enquiries, inputting data into the laboratory system, and distributing reports while following SOPs and maintaining