Clerical Officer

University Hospitals of Derby and Burton NHS Foundation Trust; New Zealand; Vor Ort; NZD 75.000 - 122.000; Vollzeit

Benefits dieser Stelle

Development opportunities

Employee assistance programme

Discounted gym membership

Zusammenfassung

The Blood Sciences Clerical Officer role at University Hospitals of Derby and Burton NHS Foundation Trust provides comprehensive administrative support within the Derbyshire Pathology Blood Science Unit. You will work with a multidisciplinary team to manage patient data, results, and confidential information to ensure accuracy and timeliness.

Key responsibilities include handling enquiries, inputting data into the laboratory system, and distributing reports while following SOPs and maintaining

Qualifikationen

• Previous experience in an administrative role.
• Excellent organisational and communication skills.
• A good standard of customer care skills.
• Confident and polite telephone manner.
• Processing data/information.
• Knowledge of various IT systems.

Aufgaben

• To act as first line contact in response to customer enquiries for patient results and other general enquiries.
• To response to all enquiries in a polite and helpful manner, directing enquiries where appropriate.
• The accurate and timely input of patient details and testing information onto the laboratory computer system.
• To contact requesting sources when patient information is incomplete or ambiguous.
• To phone, when instructed, abnormal or urgent results back to the requesting source.
• To interrogate the hospital Lorenzo/Dart system, as required, for additional patient information to ensure the accuracy of data entered onto the laboratory computer system.
• The accurate and timely distribution of all laboratory reports back to their requesting source.
• To follow all stated Standard Operating Procedures within the section.
• To maintain standards of confidentiality, security and safety in line with national and local guidelines.
• To file completed requests for later retrieval.
• To discard old requests appropriately to maintain patient confidentiality.
• To input results of work referred to other hospitals onto the laboratory computer system prior to authorisation of the report by a senior member of staff.

Kenntnisse

Administrative skills

Organisational skills

Communication skills

Customer care

Telephone manner

Data entry

IT systems

Tools

Lorenzo/Dart system

Jobbeschreibung

An exciting opportunity has arisen to increase our administration team within the Derbyshire Pathology Blood Science Unit. We are currently recruiting a Full time Blood Sciences Clerical Officer to provide comprehensive, flexible, and highly efficient support to the department using a range of knowledge and skills. We offer an exciting and varied role with lots of opportunities to develop the successful candidate. You will be working alongside Clerical Officers, Supervisors, Biomedical Scientists and Clinical Scientists and various other clinical and non-clinical staff to provide a high standard of administrative support across disciplines within the department.,

• To act as first line contact in response to customer enquiries for patient results and other general enquiries.
• To response to all enquiries in a polite and helpful manner, directing enquiries where appropriate.
• The accurate and timely input of patient details and testing information onto the laboratory computer system.
• To contact requesting sources when patient information is incomplete or ambiguous.
• To phone, when instructed, abnormal or urgent results back to the requesting source.
• To interrogate the hospital Lorenzo/Dart system, as required, for additional patient information to ensure the accuracy of data entered onto the laboratory computer system.
• The accurate and timely distribution of all laboratory reports back to their requesting source.
• To follow all stated Standard Operating Procedures within the section.
• To maintain standards of confidentiality, security and safety in line with national and local guidelines.
• To file completed requests for later retrieval.
• To discard old requests appropriately to maintain patient confidentiality.
• To input results of work referred to other hospitals onto the laboratory computer system prior to authorisation of the report by a senior member of staff.

Closing date of applications: 5 November 2026 Interview date: 19 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• Successful applicants will need a broad range of administrative skills in particular:
• Previous experience of working in an administrative role
• Excellent organisational and communication skills
• A good standard of customer care skills
• Confident and polite telephone manner
• Processing data/information
• Knowledge of various IT systems
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

If you have the skills, enthusiasm and ambition to join our team we would like to hear from you.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.