Bilingual Hosts Wanted (Mandarin/English) at Wētā Workshop Unleashed

Wētā Workshop; Auckland; On-site; NZD 31,000 - 43,000; Part time

Benefits offered by this job

Paid training

Shortlisted video interview

Fully paid training

Job summary

Wētā Workshop Unleashed in New Zealand is seeking casual hosts to guide 90-minute experiences in English and Mandarin. You will greet guests, present immersive storytelling using fantasy props, and assist in the associated retail area.

Ideal candidates have hospitality or guest service experience, an upbeat attitude, and fluency in English and Mandarin. Roles are part-time, fixed-term through the busy summer period with shifts across 8:00–18:00, 7 days a week, starting December 2026.

Qualifications

• Previous host, retail/sales, guiding or guest service/hospitality experience
• Conversational fluency in English and Mandarin

Responsibilities

• Welcoming guests with passion and gusto, delivering 90-minute guided experiences
• Bringing the World of Unleashed to life for guests using props and storytelling
• Selling and processing tickets in the Wētā Cave retail environment, sharing product knowledge and driving sales

Skills

Customer service experience

Bilingual English/Mandarin

Job description

A global award-winning experience

Wētā Workshop Unleashed is internationally recognised for excellence in visitor attractions. The 90-minute wildly imaginative film fx experience invites guests of all ages on a thrilling journey through the worlds of horror, sci-fi, and fantasy in the making.

The onsite Wētā Cave retail store is a cavern of creativity in its own right! Guests are greeted by giant trolls on arrival and can purchase all kinds of props, merchandise and collectibles.

Unleashing creative lunacy upon the world

We’re looking for outgoing, down-to-earth, and enthusiastic crew members with a passion for storytelling to help us through the busy summer month, taking tours in both English and Mandarin.

As the awesomely approachable face of Unleashed, our hosts welcome guests into the creative world of Wētā Workshop. They use the monsters, robots, fantasy worlds, giants, spaceships and all manner of whacky stuff to inspire and spread a love of creativity to our guests...

• Welcoming them with passion and gusto!
• Bringing the World of Unleashed to life by delivering 90min guided experiences
• Taking guests through an immersive and creative experience in English and Mandarin

The Hosts are also part of our Wētā Cave retail team, selling and processing tickets, and inspiring guests to start a collection of their own by sharing their enthusiasm, in-depth product knowledge, and sales focus, creating a retail experience like no other.

What we’re looking for in you?

• Previous host, retail/sales, guiding or guest service/hospitality experience
• A passion for movies, visual effects, graphics and novels
• An upbeat, enthusiastic outlook and commitment to providing an excellent customer experience
• Conversationally fluent in both English and Mandarin

Hours:

• Opening hours are 8.00am to 6.00pm, 7 days a week. We are looking for Casual Hosts with good availability across those hours - especially throughout the summer months.
• Our part-time, fixed-term opportunities are:
  • 3 days a week from 14 Decemeber 2026 to 28 February 2027; and
  • 3 days a week from 21 December 2026 to 14 February 2027

We'll ask you which roles you're interested in when you apply.

More information:

• We provide great training - and it's fully paid
• As part of our recruitment process, shortlisted candidates will be asked to complete a short video interview.
• This role pays $26.86/hour
• Training starts at the beginning of December 2026
• Interviews for this role will be held from 16th November 2026 onwards

Be part of the most fun, fantastical, and fan-friendly experience in New Zealand

To find out more please check out job description here, or reach out to [e-mail].