Bar Operations Manager & Guest Experience Leader

Whareorino School; Taranaki; On-site; NZD 50,000 - 70,000; Full time

Job summary

The Masonic Hotel Waitara in Waitara, New Zealand, is seeking a Bar Manager to lead daily bar operations and deliver high-quality service in a fast-paced environment. You will train bar staff, oversee beverage menus and promotions, handle escalated customer issues, manage supplier and vendor relationships, and coordinate events while ensuring compliance with all laws and regulations.

This role requires weekend availability, teamwork, attention to detail, and the ability to multi-task and lead a

Qualifications

• Minimum of 6 months in customer service.
• Available to work on weekends.
• Leadership skills
• Team worker
• Interpersonal skills
• Attention to detail
• Multi-tasker
• Available to cover shifts of other staff members (if they are sick)

Responsibilities

• Oversee daily bar operations, ensuring smooth functioning and effective management of team members.
• Provide training for bar staff to understand patron preferences and offer personalized drink recommendations.
• Collaborate in creating and updating drink menus, develop new cocktail recipes, and inform customers about new beverages and special offers.
• Quickly and efficiently handle escalated customer complaints to ensure satisfaction.
• Maintain strong relationships with suppliers to ensure the bar remains well-stocked at all times.
• Serve as the primary contact for vendors, technicians, DJs, security, and other representatives.
• Plan and implement marketing campaigns to promote the bar.
• Arranging events within the premises on daily basis.
• Ensuring all the work is done as per the laws and regulations.
• Support drink preparation, serving, and sales as required.

Job description

The Masonic Hotel Waitara in Waitara, New Zealand, is seeking a Bar Manager to lead daily bar operations and deliver high-quality service in a fast-paced environment. You will train bar staff, oversee beverage menus and promotions, handle escalated customer issues, manage supplier and vendor relationships, and coordinate events while ensuring compliance with all laws and regulations.

This role requires weekend availability, teamwork, attention to detail, and the ability to multi-task and lead a