Autoglass Branch Leader – Otago Hub

Smithandsmith; Dunedin; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Empowering leadership

Wellness programme

Rewards programme

$200 annual wellbeing fund

Birthday leave

Support for new parents

Give back to the community

Career development

Global opportunities

Job summary

Smith&Smith Otago Hub is seeking a Branch Manager to lead a skilled autoglass team across Dunedin and Oamaru. You will drive daily operations, champion service excellence, and foster a culture of safety, collaboration and growth.

Ideal candidates bring 3+ years in autoglass or similar customer-facing roles, proven leadership, and hands-on readiness to support customers and staff. A NZ driver’s licence and valid work rights are essential.

Qualifications

• At least 3 years’ experience as an autoglass technician, including repair, replacement, and ADAS recalibration — or equivalent in ops/customer service.
• Demonstrated leadership in a fast-paced environment with multiple direct reports.
• Team-building experience with diverse skills to achieve goals.
• Strong problem-solving skills with actionable steps.
• Knowledge of Safety, Health and Wellbeing practices aligned to policy.
• Excellent communication for team and customers.
• Commercial awareness of industry trends to drive success.
• Hands-on when required to serve customers and support the team.
• Must lift over 25kg repetitively and be physically capable.
• Clean, full New Zealand driver’s licence.
• Unrestricted rights to work in New Zealand.
• Willing to complete a drug and alcohol pre-employment test.

Responsibilities

• Lead from the front to inspire a high-performing team of technicians.
• Drive daily operations and ensure exceptional customer service.
• Build and guide a team with strong service culture and technical focus.
• Foster collaboration and exceed performance targets.
• Champion a safe, inclusive, and supportive work environment.

Skills

Leadership

Customer service

Team management

Communication

Safety awareness

Physical fitness

NZ driver’s licence

Work rights NZ

Job description

Smith&Smith Otago Hub is seeking a Branch Manager to lead a skilled autoglass team across Dunedin and Oamaru. You will drive daily operations, champion service excellence, and foster a culture of safety, collaboration and growth.

Ideal candidates bring 3+ years in autoglass or similar customer-facing roles, proven leadership, and hands-on readiness to support customers and staff. A NZ driver’s licence and valid work rights are essential.