Vehicle Testing Officer - Nelson

The New Zealand Automobile Association (Incorporated); Nelson; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Job summary

The New Zealand AA (Automobile Association) is seeking a skilled Vehicle Testing Officer to join our Motoring Services team in Nelson. You will deliver high-quality vehicle testing services that meet AA and NZTA standards, including WOF inspections with clear written and verbal reports.

You will ref­er and promote products and services that meet customer needs, assist with investigations of customer service issues, and stay up to date with technology and processes to support continuous

Qualifications

• Demonstrated hands-on automotive testing experience is essential.
• Ability to communicate technical findings in plain language to customers.
• Proven track record of providing accurate, high-quality inspections.

Responsibilities

• Deliver high-quality vehicle testing services meeting AA and NZTA standards.
• Perform accurate WOF inspections and report findings clearly.
• Refer and promote AA products and services that meet customer needs.
• Support the Manager/Team Leader with customer service issue investigation.

Skills

Strong technical capability

Customer‑first mindset

Clear communication

Adaptable to new systems

Professionalism and teamwork

Education

3+ years automotive industry experience

Job description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need. We’re looking for a skilled and customer‑focused Vehicle Testing Officer to join our passionate Motoring Services team. If you’re committed to vehicle safety, enjoy working with people, and take pride in delivering accurate, high‑quality inspections, this is a fantastic opportunity to build your career with one of New Zealand’s most trusted and iconic organisations.

What You'll Be Doing | Mō te Tūranga

In this role, you’ll be responsible for delivering high‑quality vehicle testing services that meet AA and NZTA standards.

• Carrying out accurate and compliant Warrant of Fitness (WOF) inspections, ensuring all checks meet AA and NZTA processes and quality expectations.
• Providing clear, complete written and verbal reports, helping customers understand your findings in a way that’s easy to follow.
• Referring and promoting products and services that genuinely meet customer needs, supporting the wider AA service offering.
• Assisting the Manager or Team Leader with investigating customer service issues when required, ensuring any concerns are resolved professionally.
• Building strong, positive relationships with customers, colleagues, and internal and external stakeholders.
• Keeping up to date with changes to technology, systems and processes, and actively contributing ideas for continuous improvement.
• Following all Health & Safety requirements to ensure a safe environment for yourself, your team, and the public.

About You | Mōu

You’re someone who brings strong technical capability along with a customer‑first mindset.

• Hold a valid Warrant of Fitness authority (COF Certification is a bonus).
• Have at least three years of recent automotive industry experience and a clean full New Zealand driver licence.
• Are comfortable working in a hands‑on, safety‑focused environment.
• Are genuinely passionate about automotive work, with great attention to detail and pride in the quality of your inspections.
• Communicate clearly and confidently, able to translate technical terms into easy‑to‑understand language for customers.
• Deliver excellent customer service, building trust and putting people at ease throughout the inspection process.
• Are adaptable and comfortable learning new systems, processes, and technology as they evolve.
• Demonstrate professionalism, teamwork, and a commitment to continuous improvement.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. If you’re passionate about vehicle safety, love helping people, and want to be part of a proud and supportive team that’s been guiding life’s journeys for over 110 years, we’d love to hear from you.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.