Customer Sales Consultant - Rotorua

The New Zealand Automobile Association (Incorporated); Rotorua; On-site; NZD 48,000 - 72,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Birthday day off and wellbeing leave

Job summary

The New Zealand Automobile Association (Incorporated) Rotorua centre is seeking a Customer Sales Consultant to welcome visitors and identify customer needs, offering the right AA products while ensuring great outcomes in a busy retail environment.

You will process driver licensing and vehicle registration transactions and contribute to KPIs in a friendly, team-oriented setting, delivering exceptional service for members and customers alike.

Qualifications

• Proven customer service experience in a fast-paced retail environment.
• Ability to identify customer needs and upsell products.
• Comfort working to achieve set KPIs and targets.

Responsibilities

• Be the face of the AA in Rotorua, delivering a customer-centric experience.
• Identify customer needs and provide the right AA products for each visitor.
• Process driver licensing and vehicle registration transactions and related tasks.

Skills

Customer service

Sales experience

KPI driven

Communication skills

Team player

Job description

Working with the AA | Me mahi tahi tatou ki AA For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we're building the organisation of the future - more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We're investing in our people, platforms, and ways of working to stay ahead of what our members and customers need. Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. Come and work with us at our AA Centre in Rotorua! This is a full-time position, Monday to Friday, 8.30am to 5pm.

What You'll Be Doing | Mō te Tūranga

As the face of the AA in Rotorua, you will be offering a customer-centric approach to everyone who visits our AA centre. As a Customer Sales Consultant, you will play an important role in identifying customer needs and providing them with the right AA products, ensure great customer outcomes in a fast-paced retail environment, and be involved in a variety of tasks that includes processing driver licensing and vehicle registration transactions.

About You | Mōu

• Enjoys providing exceptional customer service
• Proven sales experience and the ability to achieve KPIs
• Friendly and personable with fantastic communication skills
• Proactive team player
• Willing to learn and contribute to the success of our centre

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training and career development
• Discounted insurance

If you're keen to take on a new challenge and passionate about delivering exceptional service, we'd love to hear from you.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. Our recruitment process is people-led and relationship-focused we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.