Auckland Privacy & Info Requests Assessor

New Zealand Government; Auckland; Hybrid; NZD 63,000 - 69,000; Full time

Job summary

Oranga Tamariki—Ministry for Children is seeking an Assessor in Auckland to ensure compliance with the Privacy Act and Official Information Act. You will review customer files, apply risk-based decisions and respond to information requests, while coordinating with internal teams and external agencies.

The role emphasizes accuracy, confidentiality, and a commitment to continuous learning. Based in Auckland, relocation willingness is considered where needed.

Qualifications

• Customer service experience and understanding of Privacy and Official Information Acts.
• Experience with risk assessing, dealing with issues and identifying solutions.
• Ability to manage sensitive and confidential information appropriately.
• Knowledge and experience with standard office software products (Word, Excel).
• Sensitivity to cross-cultural practices; knowledge of tikanga Māori and Pacific cultures.

Responsibilities

• Respond to customers who request information we hold about them and assess files using a risk-based approach.
• Communicate effectively with customers, other teams and external agencies.
• Identify opportunities for improvement and contribute to continuous learning and development.
• Ensure compliance with the Privacy Act and Official Information Act.

Skills

Customer service

Privacy Acts knowledge

Risk assessment

Confidential information handling

MS Office (Word/Excel)

Education

Relevant tertiary qualification or equivalent

Tools

Word

Excel

Job description

Oranga Tamariki—Ministry for Children is seeking an Assessor in Auckland to ensure compliance with the Privacy Act and Official Information Act. You will review customer files, apply risk-based decisions and respond to information requests, while coordinating with internal teams and external agencies.

The role emphasizes accuracy, confidentiality, and a commitment to continuous learning. Based in Auckland, relocation willingness is considered where needed.