Assessor

Oranga Tamariki—Ministry for Children; Auckland; On-site; NZD 63,000 - 69,000; Full time

Job summary

Oranga Tamariki—Ministry for Children is seeking an Assessor in Auckland to ensure privacy compliance by evaluating information requests. You will assess customer files, make risk-based decisions, and communicate with customers and internal teams to provide the right information.

The role emphasizes identifying improvement opportunities, risk assessment, and handling confidential information with care. Applicants based in Auckland or willing to relocate are encouraged to apply.

Qualifications

• Customer service experience.
• Understanding of the Privacy and Official Information Acts.
• Experience with risk assessing and identifying solutions.
• Ability to handle sensitive and confidential information.
• Knowledge of common office software (Word, Excel).
• Cultural awareness of tikanga Māori and Pacific cultures.
• Relevant tertiary qualification or equivalent work experience desirable.

Responsibilities

• Assess customer files and make risk-based decisions on information requests.
• Respond to customers and coordinate with internal teams and external agencies.
• Identify opportunities for process improvements and contribute to learning and development.

Skills

Customer service

Privacy knowledge

Risk assessment

Confidential information

MS Office

Education

Tertiary qualification or equivalent

Tools

Word

Excel

Job description

• Permanent, fulltime position available, based in Auckland
• We’re offering a competitive salary starting from $62,500 to $68,781, depending on experience

• Permanent, fulltime position available, based in Auckland
• We’re offering a competitive salary starting from $62,500 to $68,781, depending on experience

Mō te tūnga | About the role

Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You’ll communicate effectively with customers, other Oranga Tamariki teams and external agencies.

You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.

This role is based in our Auckland office. Due to the operational requirements and dynamic nature of the role, it will be beneficial for you to have the close support of the team around you. Candidates for this role are required to already be based in Auckland or be willing to relocate to Auckland for this opportunity.

Ngā pūmanawatanga ŋu | What you will bring

Key requirements of the role include:

• Customer service experience
• An understanding of the Privacy and Official Information Acts
• Experience with risk assessing, dealing with issues and identifying solutions
• Ability to manage sensitive and confidential information in an appropriate manner
• Knowledge and experience working with standard office software products e.g. Word, Excel
• Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture
• A relevant tertiary qualification or equivalent relevant work experience is desirable

Nŏkū te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Mċaō organisations to find appropriate solutions for tamariki in need.

Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.