Assessor

New Zealand Government; Auckland; Hybrid; NZD 63,000 - 69,000; Full time

Job summary

Oranga Tamariki—Ministry for Children is seeking an Assessor in Auckland to ensure compliance with the Privacy Act and Official Information Act. You will review customer files, apply risk-based decisions and respond to information requests, while coordinating with internal teams and external agencies.

The role emphasizes accuracy, confidentiality, and a commitment to continuous learning. Based in Auckland, relocation willingness is considered where needed.

Qualifications

• Customer service experience and understanding of Privacy and Official Information Acts.
• Experience with risk assessing, dealing with issues and identifying solutions.
• Ability to manage sensitive and confidential information appropriately.
• Knowledge and experience with standard office software products (Word, Excel).
• Sensitivity to cross-cultural practices; knowledge of tikanga Māori and Pacific cultures.

Responsibilities

• Respond to customers who request information we hold about them and assess files using a risk-based approach.
• Communicate effectively with customers, other teams and external agencies.
• Identify opportunities for improvement and contribute to continuous learning and development.
• Ensure compliance with the Privacy Act and Official Information Act.

Skills

Customer service

Privacy Acts knowledge

Risk assessment

Confidential information handling

MS Office (Word/Excel)

Education

Relevant tertiary qualification or equivalent

Tools

Word

Excel

Job description

Permanent, fulltime position available, based in Auckland

We’re offering a competitive salary starting from $62,500 to $68,781, depending on experience

Mō te tūnga

About the role

Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You’ll communicate effectively with customers, other Oranga Tamariki teams and external agencies. You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.

This role is based in our Auckland office. Due to the operational requirements and dynamic nature of the role, it will be beneficial for you to have the close support of the team around you. Candidates for this role are required to already be based in Auckland or be willing to relocate to Auckland for this opportunity.

Ngā pūmanawatanga ōu | What you will bring

• Customer service experience
• An understanding of the Privacy and Official Information Acts
• Experience with risk assessing, dealing with issues and identifying solutions
• Ability to manage sensitive and confidential information in an appropriate manner
• Knowledge and experience working with standard office software products e.g. Word, Excel
• Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture
• A relevant tertiary qualification or equivalent relevant work experience is desirable

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child.

We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.