Auckland-Based Fundraising CRM Analyst

St John International; Auckland; Hybrid; NZD 70.000 - 90.000; Vollzeit

Zusammenfassung

Hato Hone St John is seeking an experienced Business Analyst for a 10-month fixed-term contract based in Auckland (Mt Wellington), starting January 2027. The BA will shape the implementation of a new Fundraising CRM platform, bridging business and delivery teams to define requirements, map processes and ensure successful delivery.

You will engage stakeholders across Fundraising and Technology, facilitate discovery sessions, document requirements, and support testing and change activities to

Qualifikationen

• Experience as a Business Analyst on complex business and technology initiatives.
• Strong requirements gathering and process improvement skills.
• Excellent communication and stakeholder engagement abilities.
• Experience supporting system implementation, testing and change activities.

Aufgaben

• Lead business analysis activities to support the implementation of a new Fundraising CRM platform.
• Engage with stakeholders to understand needs and priorities across Fundraising, Technology and other business areas.
• Facilitate workshops, interviews and discovery sessions to gather, document and validate requirements.
• Analyze current-state processes and identify opportunities to improve efficiency, effectiveness and user experience.
• Develop future-state process maps, business requirements, user stories and functional specifications.
• Support data migration, integration and reporting requirements definition.
• Work closely with vendors, implementation partners and technical teams to ensure requirements are delivered.
• Support testing activities, including user acceptance testing, business validation and issue resolution.
• Contribute to change and readiness activities to support adoption of new processes and technology.

Kenntnisse

Business Analysis

Stakeholder management

Requirements gathering

Process improvement

Communication

Testing and change activities

CRM platforms

Tools

CRM platforms

Jobbeschreibung

Hato Hone St John is seeking an experienced Business Analyst for a 10-month fixed-term contract based in Auckland (Mt Wellington), starting January 2027. The BA will shape the implementation of a new Fundraising CRM platform, bridging business and delivery teams to define requirements, map processes and ensure successful delivery.

You will engage stakeholders across Fundraising and Technology, facilitate discovery sessions, document requirements, and support testing and change activities to