Business Analyst

St John International; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Job summary

Hato Hone St John is seeking an experienced Business Analyst for a 10-month fixed-term contract based in Auckland (Mt Wellington), starting January 2027. The BA will shape the implementation of a new Fundraising CRM platform, bridging business and delivery teams to define requirements, map processes and ensure successful delivery.

You will engage stakeholders across Fundraising and Technology, facilitate discovery sessions, document requirements, and support testing and change activities to

Qualifications

• Experience as a Business Analyst on complex business and technology initiatives.
• Strong requirements gathering and process improvement skills.
• Excellent communication and stakeholder engagement abilities.
• Experience supporting system implementation, testing and change activities.

Responsibilities

• Lead business analysis activities to support the implementation of a new Fundraising CRM platform.
• Engage with stakeholders to understand needs and priorities across Fundraising, Technology and other business areas.
• Facilitate workshops, interviews and discovery sessions to gather, document and validate requirements.
• Analyze current-state processes and identify opportunities to improve efficiency, effectiveness and user experience.
• Develop future-state process maps, business requirements, user stories and functional specifications.
• Support data migration, integration and reporting requirements definition.
• Work closely with vendors, implementation partners and technical teams to ensure requirements are delivered.
• Support testing activities, including user acceptance testing, business validation and issue resolution.
• Contribute to change and readiness activities to support adoption of new processes and technology.

Skills

Business Analysis

Stakeholder management

Requirements gathering

Process improvement

Communication

Testing and change activities

CRM platforms

Tools

CRM platforms

Job description

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteers work across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

Job Description

10-month fixed term contract based in Auckland (Mt Wellington) starting January 2027

We're looking for an experienced Business Analyst to support one of our most important transformation initiatives: the implementation of a new Fundraising CRM platform. This is much more than a technology project. It's an opportunity to help transform how we engage with supporters, strengthen fundraising capability, and enable better experiences for our donors.

Working as part of our Portfolio Delivery team and closely with our passionate and highly engaged Fundraising team, you'll play a pivotal role in shaping future ways of working by identifying business needs, analysing current processes, defining requirements, and supporting the successful implementation of a modern CRM solution.

As Business Analyst, you'll act as the bridge between the business and delivery teams, helping ensure that decisions are informed, requirements are clearly defined, and the solution delivers meaningful business outcomes.

What you'll be doing:

• Leading business analysis activities to support the implementation of a new Fundraising CRM platform.
• Engaging with stakeholders across Fundraising, Technology and other business areas to understand needs and priorities.
• Facilitating workshops, interviews and discovery sessions to gather, document and validate business requirements.
• Analysing current-state processes and identifying opportunities to improve efficiency, effectiveness and user experience.
• Developing future-state process maps, business requirements, user stories and functional specifications.
• Supporting data migration, integration and reporting requirements definition.
• Working closely with vendors, implementation partners and technical teams to ensure business requirements are understood and delivered.
• Supporting testing activities, including user acceptance testing, business validation and issue resolution.
• Contributing to change and readiness activities to support successful adoption of new processes and technology.

Qualifications

Ko wai koe - About you:

This role will suit someone who thrives in complex environments, enjoys solving business problems, and is passionate about working with stakeholders to design practical solutions that deliver real value.

You will bring:

• Experience as a Business Analyst on complex business and technologyinitiatives.
• A talent for building relationships and working effectively across business and technology teams.
• Strong requirements gathering, analysis and process improvement skills.
• Experience facilitating workshops and engaging stakeholders to understand needs and define solutions.
• Excellent communication, critical thinking and problem-solving abilities.
• Experience supporting system implementation, testing and change activities.
• Exposure to CRM, fundraising or customer-focused platforms would be advantageous.

Additional Information

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

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