Assistant Store Manager | Merchant 1948 Westgate Outlet

merchant1948; Auckland; On-site; NZD 31,000 - 44,000; Full time

Benefits offered by this job

Free shoes each season

Monthly bonus potential

Team discounts

Referral bonuses

EAP access

Job summary

Merchant 1948 in Auckland is hiring an Assistant Store Manager for our new Westgate Outlet, starting mid-November. You’ll help set up the store, drive performance, coach the team, and deliver an outstanding in-store experience.

Ideal candidates have retail leadership experience or are ready for the next step, and a passion for people, service and results. You’ll lead by example, stay calm under pressure, and ensure top-notch store presentation.

Qualifications

• Retail leadership experience or readiness for next step.
• Strong focus on people, service and results.
• Ability to lead by example and energize a team.
• Calm and organized under pressure.
• Attention to detail and store presentation.

Responsibilities

• Running smooth, successful shifts and supporting day-to-day operations.
• Coaching the team on product knowledge, service, and sales.
• Driving store performance and motivating the team to hit targets.
• Prioritising exceptional customer experiences.
• Contributing to a positive, inclusive team culture.
• Supporting with store presentation, visual merchandising, and stock.

Skills

Leadership experience

People-focused

Coaching

Customer service

Job description

Merchant 1948 | Footwear with heritage, designed for modern life

We’re Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we’ve built a reputation for premium leather footwear, considered design, and warm, expert service. Our stores are more than retail spaces, they’re places where generations of customers come for timeless style, great craftsmanship, and genuine connection.

Ready to step into a leadership role?

We’re looking for a motivated and people-focused Assistant Store Manager to support the team at our new Merchant 1948 Westgate Outlet store to start in mid-November! You’ll work closely with the Store Manager help set up the new store, drive performance, coach the team, and deliver an outstanding in-store experience. This role is perfect for someone who’s passionate about retail in an outlet space, thrives on responsibility, and wants to grow their career in a values-driven, supportive environment.

Here’s what’s on offer:

• Role: Assistant Store Manager
• Rostered Hours: Sunday to Thursday
• Monday: 8:30am - 5:30pm
• Tuesday - Thursday: 9am - 5:30pm
• Sunday: 9:30am - 5pm
• Minimum Hours: 39 hours per week
• Hourly Rate: $27.00 + bonus potential!

What your day will look like:

• Running smooth, successful shifts and supporting day-to-day operations
• Coaching the team on product knowledge, service, and sales
• Driving store performance and motivating the team to hit targets
• Prioritising exceptional customer experiences
• Contributing to a positive, inclusive team culture
• Supporting with store presentation, visual merchandising, and stock

You’ll thrive in this role if you:

• Have retail leadership experience or you’re ready for that next step
• Are passionate about people, service, and results
• Know how to lead by example and energise a team
• Stay calm and organised under pressure
• Have a strong eye for detail and store presentation
• Are aligned with our values and love our brand

What you’ll get from us:

• A free pair of shoes every season
• Monthly bonus potential
• Generous team discounts
• Referral bonuses when you bring great people into the team
• Supportive leadership and a people-first culture
• Access to EAP for when you need extra support
• A place where fun and professional growth go hand in hand

Sound like your kind of step up?