Full-time Keyholder | Merchant 1948 Sylvia Park

merchant1948; Auckland; On-site; NZD 45,000 - 47,000; Full time

Benefits offered by this job

Free shoes

Monthly bonuses

Team discounts

Referral bonuses

Supportive leadership

EAP access

Brand with history

Job summary

Merchant 1948 Sylvia Park is seeking a motivated Full-time Keyholder to help lead daily store operations, open or close the shop, and support the manager when needed. You’ll play a key role in delivering the brand’s premium service and helping customers find their perfect fit.

This role offers rostered hours from Tuesday to Saturday, a 36-hour week, and an hourly rate of $24.50 plus bonus potential. You’ll join a team that prides itself on warm, expert service and a real history behind the

Qualifications

• Experience in customer service (retail, hospitality or similar).
• Confident, responsible and lead by example.
• Great eye for detail and presentation.

Responsibilities

• Creating exceptional experiences for every customer.
• Opening and closing the store.
• Running smooth and successful shifts.
• Reaching sales goals and bonus rewards.
• Keeping the store tidy, stylish and well-presented.
• Being a positive, proactive team player.

Skills

Customer service

Leadership

Sales

Teamwork

Attention to detail

Presentation

Organizational skills

Problem solving

Job description

Merchant 1948 | Footwear with heritage, designed for modern life

We’re Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we’ve built a reputation for premium leather footwear, considered design, and warm, expert service. Our stores are more than retail spaces, they’re places where generations of customers come for timeless style, great craftsmanship, and genuine connection.

Love retail and ready to step up?

We’re looking for a motivated and sales-driven Full-time Keyholder to join our team at Merchant 1948 Sylvia Park store. If you’re confident on the shop floor and ready to take on a bit more responsibilitylike opening or closing the store and supporting operations when the manager’s away – this is the perfect next step in your retail career.

You’ll be part of a team that knows their stuff, loves what they do, and takes real pride in helping people find their perfect fit.

Here’s what’s on offer:

• Role: Keyholder
• Rostered Hours: Tuesday to Saturday
  • Tuesday: 12pm - 7pm
  • Wednesday: 11am - 7pm
  • Thursday: 1pm - 9pm
  • Friday: 10:30am - 6pm
  • Saturday: 9am - 5pm
• Minimum Hours: 36 hours per week
• Hourly Rate: $24.50 + bonus potential!

What your day will look like:

• Creating exceptional experiences for every customer
• Supporting with opening and closing the store
• Running smooth and successful shifts
• Reaching your sales goals (and enjoying the bonus rewards!)
• Keeping the store tidy, stylish and well-presented
• Being a positive, proactive team player

You’ll thrive in this role if you:

• Have experience in customer service (retail, hospitality or similar)
• Are confident, responsible and happy to lead by example
• Have a natural way with people and love building rapport
• Are organised and calm under pressure
• Have a great eye for detail and presentation
• Are motivated by goals and love seeing results

What you’ll get from us:

• A free pair of shoes every season
• Monthly bonuses when you hit your targets
• Generous team discounts
• Referral bonuses when you bring great people onboard
• Supportive, down-to-earth leadership
• Access to EAP for extra support
• A brand with real history – and exciting things ahead

Sound like you?