Assistant Store Manager - Manukau

dusk; Auckland; Hybrid; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus program

Employee Assistance Program (EAP)

Leadership development & coaching

Team recognition programs

Job summary

dusk in Auckland is seeking an Assistant Store Manager to lead a warm, energetic team and bring the dusk brand to life through exceptional customer experiences.

You will coach and develop your team, manage daily operations, visual displays and service output, and contribute to store performance with a positive, people-first approach.

This role offers a monthly bonus program and opportunities for leadership development within a growing retail network.

Qualifications

• Confident and authentic retail leader with a natural knack for people.
• Excellent communication and a customer-first mindset.
• Proven ability to coach and develop team members.
• Strong problem-solving and decision-making on shift.
• Flexible availability, including evenings and weekends.

Responsibilities

• Support day-to-day operations with care and attention to detail.
• Deliver heartfelt, customer-first experiences reflecting the brand.
• Coach, mentor and give feedback to team members.
• Support store performance across sales, service and presentation.
• Champion dusk values and foster warmth, collaboration, and positivity.
• Ensure a safe and welcoming space for customers and staff.

Skills

Retail leadership

Customer service

Team coaching

Communication

Problem solving

Job description

Made for Moments? So are we.

At dusk, we're here for all of life's moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.

And the ones that just… happened.

We believe fragrance is more than something you light - it's something you feel. With 140+ stores across Australia and New Zealand, we help people find warmth, comfort, and connection through beautifully crafted experiences.

We're looking for an Assistant Store Manager who leads with intention, lifts others up, and brings energy, focus, and care to every shift.

If that sounds like you, you're going to love it here.

Role Overview

As an Assistant Store Manager, you'll support the Store Manager to lead your team with warmth, energy and intention. Whether you're coaching in the moment, creating standout visual displays or bringing the brand to life through genuine customer connection - you'll help shape a store experience that stays with people long after they leave.

What You'll Do

• Support day-to-day operations with purpose, care and attention to detail
• Deliver heartfelt, customer-first experiences that reflect who we are
• Bring out the best in your team through coaching, mentoring and feedback
• Support store performance across sales, service and presentation
• Champion our values and foster a culture of warmth, fun and collaboration
• Ensure a safe, welcoming space for both customers and team members

About You

• You're a confident and authentic retail leader with a natural knack for people
• You inspire through action, not just words
• You love creating moments of connection - big or small
• You bring clarity, calm and a solutions focus to every shift
• You're available across a flexible roster, including evenings and weekends

What You'll Love

• Monthly bonus program and performance-based rewards
• Recognition that feels real -through shoutouts, team milestones and company-wide reward programs
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with learning pathways, leadership development and one-on-one coaching

Find your moment with dusk

This could be more than your next role. It could be the place where you realise what you're really capable of.

At dusk, every role plays a part in something bigger - and we'd love for you to be part of it.