Customer Assistant - Manukau

dusk; Auckland; On-site; NZD 27,552 - 34,440; Full time

Benefits offered by this job

Monthly store bonus program

Performance-based incentives

Employee Assistance Program (EAP)

Leadership development opportunities

Team-focused culture

Job summary

dusk is seeking Casual Customer Assistants in Auckland to help create thoughtful experiences in-store. You’ll bring energy, warmth, and integrity while delivering exceptional service, supporting teammates, and keeping the store looking inviting and brand-aligned.

This hands-on, people-first role offers growth and a chance to be part of a team that makes moments matter for customers every day.

Qualifications

• Customer-focused attitude and ability to connect with people.
• Willingness to learn and grow with the team.
• Availability for shifts, reliable and collaborative.

Responsibilities

• Create meaningful customer moments with personalised service and genuine care
• Support store performance by working together and following through on what matters
• Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
• Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
• Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused

Skills

Customer service

Team collaboration

Empathy

Reliability

Job description

Posted Sunday 26 July 2026 at 2:00 pm

Made for Moments? So are we.

At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.
And the ones that just… happened.

We believe fragrance is more than something you light - it’s something you feel. With 140+ stores across Australia and New Zealand, we help people find warmth, comfort, and connection through beautifully crafted experiences.

We’re looking for Casual Customer Assistants who love connecting with people, creating moments that matter, and finding meaning in the little things.

If that sounds like you, you’re going to love it here

Role Overview

As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. The kind that stay with people long after they’ve walked out the door. You’ll bring energy, warmth, and integrity to everything you do; whether it’s delivering exceptional service, supporting your teammates, or helping your store shine.

This is a hands-on, people-first role where no two days are the same - and we love that.

What You’ll Do

• Create meaningful customer moments with personalised service and genuine care
• Support store performance by working together and following through on what matters
• Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
• Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
• Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused

About You

• You care about people, and it shows; in your service, your attitude, and your follow-through
• You bring warmth, curiosity, and a can-do mindset to every shift
• You’re reliable, collaborative, and proud to be someone your team can count on
• You’re always learning and love growing alongside your team
• You know that great culture doesn’t just happen… you help create it

What You’ll Love

• Monthly store bonus program and performance-based incentives
• Recognition that feels real -with shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities
• A team and culture where people matter, and every day brings something a little special

Ready to create moments that matter?

Join a team where we keep things fun, lift each other up, and help customers feel at home - one scented moment at a time.