Assistant Shop Manager

Mind; Christchurch; On-site; NZD 49,000 - 63,000; Full time

Benefits offered by this job

Competitive hourly pay

25 days' holiday per year

Development workshops & courses

Personalised induction programmes

Qualifications & development options

Work-life balance

Family friendly policies & enhancedpay

Pension scheme & life assurance

25% staff discount in Mind shops

Exclusive retailer discounts app

Employee Assistance Programme

Cycle to Work Scheme

Interest free season ticket loan

Job summary

Mind Retail is seeking an Assistant Shop Manager to work with the Shop Manager and volunteers to drive sales and shop performance for a charity shop supporting mental health services. You will lead and motivate the team, plan workloads, and maintain high customer service standards while delivering a welcoming community hub.

The role offers development opportunities through Mind’s programmes and workshops, with progression potential and a focus on a positive work‑life balance.

Qualifications

• Experience in retail leadership or supervisory roles is preferred.
• Strong customer focus and ability to motivate a team.
• Ability to plan and prioritise workload for self and team.

Responsibilities

• Deliver sales and profit targets for the shop.
• Take on day‑to‑day running when Shop Manager is away.
• Create a hub for the local community with excellent shop standards.
• Commit to personal and professional development through Mind's programmes.

Skills

Retail

Leadership

Planning workload

Customer focus

Values & behaviours

Job description

About The Role

As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.

You'll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.

As Assistant Shop Manager, you'll also be invested in, and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you'll be able to take ownership for your own personal and professional development. You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.

We're Looking For Someone Who

• is passionate about retail
• has the ability to lead and motivate others
• can plan and prioritise their own workload and the workload of the team
• has a strong customer focus
• can demonstrate our values and behaviours , which are at the core of all we do

If you haven't got management or supervisor level experience, don't worry! We're just as interested in people who want a career in retail, are prepared to work hard and are eager to learn.

We need great people like you to help us in the fight for mental health. Will you join us?

About Our Benefits

As Assistant Shop Manager, you'll receive the fantastic benefits below:

• Competitive hourly pay, which is in line with the Real Living Wage
• 25 days' paid holiday per year (pro-rata for part-time employees)
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• A strong commitment to work-life balance
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest free season ticket loan

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.

Equality, Diversity and Inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator .

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.