Sales & Service Manager | Newmarket

David Jones Ltd.; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

David Jones is seeking a Sales & Service Manager for our Newmarket store in Auckland. You will lead by example on service principles, drive sales and build a loyal customer base while coaching the team to deliver expert knowledge and seamless solutions.

As a visible leader on the selling floor, you will collaborate with store teams and stakeholders, drive continuous improvement, and ensure stock accuracy and customer satisfaction in a fast-paced environment.

Qualifications

• Proven coaching skills leading teams to achieve results.
• Passion for retail and delivering great customer service.
• Strong customer-focused mindset with solutions-oriented thinking.
• Ability to motivate and lead teams to create an in-store experience Like No Other.
• Knowledge of merchandising and product awareness.

Responsibilities

• Lead by example on service principles and engage customers.
• Coach and mentor the team to provide expert knowledge and seamless solutions.
• Be visibly present on the selling floor and inspire warmth with customers.
• Collaborate with store teams and stakeholders to drive commercial success.
• Identify opportunities for improvement and work with VM/Logistics to ensure stock is floor-ready.
• Maintain stock loss awareness and work with teams to mitigate losses.

Skills

Coaching

Customer service

Retail leadership

Team motivation

Job description

The ROLE

Located in the heart of Auckland's premier shopping precinct, David Jones Newmarket brings together world-class brands, exceptional service, and inspiring experiences in one dynamic destination. Our people are passionate about creating memorable moments for our customers, embracing opportunities to grow, collaborate, and make a meaningful impact. With diverse career pathways and a culture that encourages innovation and development, David Jones is the place to build a rewarding retail career.

As a Sales & Service Manager, you will be empowered to bring your passion for customer experience and retail leadership to life, creating an in-store experience Like No Other. Leading from the front, you will cultivate a customer-first culture that delivers exceptional sales and service outcomes while inspiring your team to achieve their best. A skilled people leader, you will coach and develop team members to provide expert advice, personalised solutions, and seamless service. You will also build strong stakeholder relationships across the business, collaborating effectively to drive commercial success and elevate the customer experience throughout our Newmarket store.

What YOUR DAY LOOKS LIKE

• You will lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
• You will coach and mentor the team to provide expert knowledge and seamless solutions.
• You will be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
• You will work collaboratively with the store teams and build strong relationships with stakeholders.
• You will look for opportunities for improvement whilst being commercially aware.
• You will work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframes.
• You will identify areas of opportunities for feedback to the Merchandise team.
• You will maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.

What YOU'LL NEED TO THRIVE

• Strong coaching skills, including experience leading teams and empowering others to achieve results.
• A demonstrated passion for retail and a desire to provide great customer service.
• A solutions-focused mindset and the ability to provide innovation and effective customer solutions.
• Proven ability to motivate and lead teams and inspire an in-store experience Like No Other.
• Relevant merchandising and selling skills and key product awareness.
• Strong written, listening and spoken communication skills.
• Flexible and adaptable to a fast-paced and evolving environment.

Why WORK FOR US?

• A competitive remuneration package, including an annual bonus incentive.
• Generous employee discounts across David Jones brands.
• An additional day of leave for your birthday.
• A supportive, flexible and engaging environment that will support personal/professional development.
• Opportunities to support community partnerships across our Corporate Social Responsibility program.
• Be a member of a company committed to sustainable practices.
• Ongoing training and development to pursue individual ambitions.
• We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here.

About US

Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.