Assistant Retail Sales Advisor

Auckland Council; Auckland; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Right to work in NZ

Job summary

Auckland Council invites applications for an Assistant Retail Sales Advisor based at Auckland Zoo. This permanent, full-time role supports the Auckland Zoo Shop behind the scenes, helping stock, procurement, merchandising and customer service to ensure a welcoming visitor experience.

Working 40 hours per week on-site, you will liaise with suppliers, manage inventory, handle online orders, and assist with visual merchandising and analytics.

Qualifications

• Previous retail experience is essential.
• NZ driver's licence preferred.
• Familiarity with Lightspeed and Shopify beneficial.

Responsibilities

• Support stock and inventory management, including product data entry and stock counts.
• Maintain visual merchandising and shop appearance.
• Assist shop floor staff with day-to-day operations.
• Fulfil online orders and respond to customer enquiries via email and phone.
• Support supplier relationships and e-commerce transactions.

Skills

Retail experience

Attention to detail

Communication skills

Stock management

E-commerce support

Tools

Lightspeed

Shopify

Job description

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• A behind the scenes role supporting the success and growth of the Auckland Zoo Shop
• Support stock inventory maintenance, procurement, merchandising and supplier relationships
• Bring a high level of accuracy, great communication skills and a passion for retail

Auckland Zoo is a much-loved visitor destination where people come to connect with wildlife, whānau, conservation and memorable experiences. Behind the scenes, our Brand Experience & Business Development team helps bring that experience to life through our brand, communications, partnerships, commercial activity and the Zoo Shop. With the continued growth of the Zoo Shop, we’re looking for a motivated, organised and detail-focused Assistant Retail Sales Advisor to help keep our retail operation running smoothly. This is a permanent, full-time role working 40 hours per week, based on-site at the Auckland Zoo. Working closely with the Retail Sales Advisor and Storeroom Coordinator, this role will support everything from establishing and maintaining supplier relationships, stock procurement, cataloguing and inventory management through to fulfilling online orders responding to customer enquiries and visual merchandising

In this role, you will:

• Support stock and inventory management, including product data entry, stock ordering, goods receipting, invoicing, regular stock counts and two full stocktakes each year.
• Help keep the Zoo Shop looking welcoming, well-stocked and visitor-ready through visual merchandising.
• Support the shop floor staff with their day-to-day operations and troubleshooting.
• Fulfil online orders, manage the Zoo Shop email and phone enquiries and assist with maintaining the Zoo Shop’s e-commerce website.
• Support supplier relationships, Lightspeed and Shopify transactions, month-end financial reporting, retail sales analytics and security procedures to ensure the shop runs safely, accurately and professionally

We are looking for someone who is passionate about retail and brings strong attention to detail, accuracy and a genuine interest in how a successful retail operation runs behind the scenes. You will be comfortable working with numbers and keen to learn more about product mix, stock performance and profitability. This role will suit someone who is reliable, organised and proactive, with the ability to manage competing priorities, solve problems as they arise and work well both independently and as part of a team. Excellent communication skills, a positive attitude and a strong work ethic will be key to helping the Zoo Shop run smoothly and deliver a great visitor experience.

To be successful in this role, you will bring:

• Previous retail experience, which is essential for this role.
• A current New Zealand driver’s licence is preferred.
• Familiarity with Lightspeed and Shopify would be beneficial, although not essential.

This fantastic role enables you to work in a fun and stimulating environment, in lovely surroundings and to mix and mingle with a broad variety of people. We offer a competitive remuneration package, and as part of our organisation, please view a range of our: benefits

Benefits

• You need to have the right to work in NZ already. We are unable to support visa applications for this role.

Applications close Wednesday 23 September 2026

Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.

Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.

Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.

Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.