Online Store Assistant

Auckland Museum; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Life insurance

Discounted Health Insurance

Free museum membership

Staff discounts

Discounted onsite parking

Rainbow Tick accreditation

Job summary

Auckland Museum is seeking an experienced Online Store Assistant for a 10-month fixed-term parental leave cover, starting October 2026. The role supports the Retail Manager in day-to-day online store operations, product uploads, photography and order fulfillment, with opportunities to contribute to online marketing campaigns.

We value at least 2 years of customer-facing retail experience, familiarity with Shopify, strong organization and communication skills, and a passion for Maori and New

Qualifications

• At least 2 years of customer-facing retail experience.
• Experience with online stores/platforms is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Upload new products and update content in Shopify.
• Photograph products and perform image post-production.
• Maintain online inventory and update listings as needed.
• Process, pack and ship online orders.
• Assist with online marketing campaigns and social promotions.
• Maintain shipping rates in Shopify.

Skills

Customer service

Online store experience

Communication

Tools

Shopify

Job description

Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections, developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.

Mō te tūranga | About the role

We are looking for an experienced Online Store Assistant for a 10-month fixed term parental leave cover commencing in October 2026. This is a fixed-term, full-time role, which supports the Retail Manager and the wider team with the day-to-day operations, development and enhancement of our Online Retail Store.

Our Online Retail Store offers our customers a unique cultural retail experience in an online environment and plays a vital role in generating revenue by selling a wide range of products and artworks that support our collections, special exhibitions and reflect our uniqueness in the world.

The Online Store plays an important role in extending our customer reach, increasing opportunities to share our stories, enhancing our customer experiences, and promoting and developing our brand awareness through online marketing strategies.

This role is responsible for:

• Uploading new products, updating content and maintaining accurate online store presentation within Shopify platform.
• Photography of products including image post-production.
• Maintaining online inventory levels, monitoring product availability, and updating product listings as needed.
• Processing, packing and shipping all online store orders.
• Assist with development of online marketing campaigns and social media promotions.
• Maintaining shipping rates and tariffs within Shopify.
• Working collaboratively with internal teams such as Marketing to ensure all requests and online store projects are completed within set deadlines.
• Work rostered shifts within the physical store as requested.
• At least 2 years of customer-facing Retail service experience and demonstrated knowledge of online retail store platforms. Experience with Shopify is an advantage.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• High level of accuracy and attention to detail.
• Knowledge of digital marketing tools and techniques and advantage.
• Studio photography skills and Photoshop knowledge.
• A passion for Māori and New Zealand arts, crafts, culture and history is preferred.
  
• An award-winning wellbeing programme including free membership with Boost app and Myeveryday wellbeing.
• Life insurance from your first day and discounted Health Insurance
• Free museum membership and other staff discounts
• Discounted onsite parking
• Accredited by Rainbow tick

Check out ourbenefitspage to find out more about why we love working here.

Closing Date: Friday 18th September 2026. We may commence interviews prior to the closing date of the advert.

You must be eligible to work in New Zealand to apply for this position. Please view the position description hereor select the apply button to view if on the seek platform.

Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Va and He Korahi Maori strategies. We also offer a range of great benefits and an award-winning wellbeing programme.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.