Online Store Assistant

Aucklandmuseum; Auckland; Hybrid; NZD 48,000 - 54,000; Full time

Benefits offered by this job

Life insurance from day one

Discounted Health Insurance

Free museum membership

Staff discounts

Discounted onsite parking

Rainbow Tick accreditation

Boost app wellbeing program

Job summary

Auckland War Memorial Museum is seeking an Online Store Assistant on a 10-month fixed-term parental leave cover, commencing October 2026. This full-time role supports the Retail Manager with daily online store operations, Shopify content updates, product photography, and order processing.

Requires at least 2 years’ customer-facing retail experience, strong communication and organisational skills, and familiarity with online platforms (Shopify preferred).

Qualifications

• At least 2 years of customer-facing retail experience.
• Experience with online store platforms; Shopify experience is an advantage.
• Strong written and verbal communication skills; high attention to detail.

Responsibilities

• Uploading and updating products in Shopify and maintaining online store content.
• Photographing products and performing image post-production.
• Maintaining online inventory and updating product listings.
• Processing, packing and shipping online orders.
• Assist with online marketing campaigns and social media promotions.
• Maintain shipping rates within Shopify and collaborate with Marketing to meet deadlines.
• Be available for shifts in the physical store as required.

Skills

Customer-facing retail experience

Shopify experience

Photography (studio)

Photoshop

Communication skills

Organisational skills

Digital marketing tools

Tools

Shopify

Photoshop

Job description

Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland's identity, committed to outstanding management of its world-class collections,developing and sharing engaging content through its galleries, exhibition, events, educational programmes and the permanent and volunteer staff who tell the Museum's stories. We are Auckland's home of commemoration as well as the country’s oldest research institution and a major tourist destination.

Job Description

Mō te tūranga | About the role We are looking for an experienced Online Store Assistant for a 10-month fixed term parental leave cover commencing in October 2026. This is a fixed-term, full-time role, which supports the Retail Manager and the wider team with the day-to-day operations, development and enhancement of our Online Retail Store.

Our Online Retail Store offers our customers a unique cultural retail experience in an online environment and plays a vital role in generating revenue by selling a wide range of products and artworks that support our collections, special exhibitions and reflect our uniqueness in the world.

The Online Store plays an important role in extending our customer reach, increasing opportunities to share our stories, enhancing our customer experiences, and promoting and developing our brand awareness through online marketing strategies.

This role is responsible for:

• Uploading new products, updating content and maintaining accurate online store presentation within Shopify platform.
• Photography of products including image post-production.
• Maintaining online inventory levels, monitoring product availability, and updating product listings as needed.
• Processing, packing and shipping all online store orders.
• Assist with development of online marketing campaigns and social media promotions.
• Maintaining shipping rates and tariffs within Shopify.
• Working collaboratively with internal teams such as Marketing to ensure all requests and online store projects are completed within set deadlines.
• Work rostered shifts within the physical store as requested.

Desired Skills and Experience

• At least 2 years of customer-facing Retail service experience and demonstrated knowledge of online retail store platforms. Experience with Shopify is an advantage.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• High level of accuracy and attention to detail.
• Knowledge of digital marketing tools and techniques and advantage.
• Studio photography skills and Photoshop knowledge.
• A passion for Māori and New Zealand arts, crafts, culture and history is preferred.
• An award-winning wellbeing programme including free membership with Boost app and Myeveryday wellbeing.
• Life insurance from your first day and discounted Health Insurance
• Free museum membership and other staff discounts
• Discounted onsite parking
• Accredited by Rainbow tick

Check out ourbenefitspage to find out more about why we love working here.

Closing Date: Friday 18 th September 2026. We may commence interviews prior to the closing date of the advert.

You must be eligible to work in New Zealand to apply for this position.

Auckland Museum offers a rich and fulfilling work life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Va and He Korahi Maori strategies. We also offer a range of great benefits and an award-winning wellbeing programme.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.