Retail Administrator (St Lukes)

Vodafone New Zealand Limited; Auckland; Hybrid; NZD 22,000 - 30,000; Part time

Benefits offered by this job

Southern Cross health insurance

Lifestyle leave

Discounts on One NZ products

Recognition programs

Career progression pathways

Coaching and mentoring

Job summary

One NZ is hiring a part-time Retail Administrator to support store operations, drive productivity, and deliver an exceptional customer experience across our Auckland Central St Lukes store. You’ll perform key admin tasks, collaborate with teams, and help implement improvements to ensure smooth store performance.

The role requires 12 months of retail/admin experience, proficiency with MS Office, and strong organizational and reporting skills.

Qualifications

• 12+ months experience in Retail, Admin Support, or Quality Assurance.
• Proficient in Microsoft Office applications.
• Strong report writing and presentation skills.
• Excellent time management and meticulous attention to detail.
• Ability to adapt in a fast-paced environment while maintaining a great customer experience.

Responsibilities

• Perform scheduled standard checks in assigned stores as directed by the QA Lead.
• Collaborate with Retail and Floor Leads to identify improvement opportunities and implement operational structures.
• Adhere to company policies, including security and confidentiality requirements.
• Review store processes regularly and suggest productivity enhancements.
• Assist with customer flow maintenance during busy periods as needed.

Skills

Microsoft Office

Report writing

Organisational skills

Time management

Customer experience

Tools

MS Office Suite

Job description

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Join us at One NZ and help shape the future of retail by keeping our stores running smoothly and efficiently. As a Retail Administrator, you’ll play a key role in supporting our teams with day-to-day operations, driving productivity, and ensuring every store delivers an exceptional customer experience. You’ll collaborate with teams, conduct regular store checks, and help implement operational improvements that make a real impact. From maintaining compliance to supporting customer flow during peak times, your work will help create seamless experiences for both our people and our customers.

This is your chance to be part of a passionate team working together to create a better-connected Aotearoa, New Zealand

We have a part-time position (20 hours/week) available at our St Lukes Shopping Centre store in St Lukes, Auckland Central. Applicants must be available for rostered shifts any day from Monday to Sunday.

Ko tō mahi – what you’ll do

As an Admin Specialist, you'll play a crucial role in ensuring our teams meet and exceed our standard expectations, maintaining operational compliance within your assigned teams.

Key Responsibilities:

• Perform scheduled standard checks in assigned stores as directed by the Quality Assurance Lead.
• Collaborate with Retail and Floor Leads to identify improvement opportunities and implement operational structures.
• Adhere to company policies, including security and confidentiality requirements.
• Review store processes regularly and suggest productivity enhancements.
• Assist with customer flow maintenance during busy periods as needed.

Na tōu rourou - what you’ll bring

• At least 12 months experience in Retail, Admin Support, or Quality Assurance.
• Proficient in Microsoft Office applications.
• Exceptional report writing and presentation skills.
• Strong organisational skills with meticulous attention to detail.
• Demonstrated ability to prioritisetasks with excellent time management skills.
• Comfortable working in a fast-paced environment, able to adapt quickly to changing priorities while maintaining a great customer experience.
• Comprehensive training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You'll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping builda better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.