Executive Assistant Manager

Sofitel; Auckland; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

On-site laundry services

Accor Academy access – earn while you\

Accor Heartist benefits – discounted F

Daily staff meal on duty

Parental Leave Scheme

Ongoing rewards and recognition

Job summary

Sofitel Auckland Viaduct Harbour is seeking an Executive Assistant Manager to lead multiple hotel departments, ensuring strategic direction and operational excellence. The role emphasizes balancing guest experience with cost controls and revenue growth, while developing high-performing teams.

The position requires a strong background in F&B leadership, budgeting, forecasting, and familiarity with Opera PMS; prior acting as main contact for a Hotel or BU is advantageous.

Qualifications

• Degree in Hotel and Restaurant Management or related major.
• 4 years’ managerial experience in Food & Beverage across a hotel or standalone operation.
• 2 years’ leadership in Rooms or other hotel departments.
• Strong background with POS systems (Micros or similar); Opera PMS preferred.
• Experience with forecasting, budgeting and Revenue Management; previous liaison for hotel or BU in GM absence.

Responsibilities

• Balance service quality, brand standards and production targets with cost efficiency across hotel departments.
• Build and develop high-performing teams and optimise labour costs amid turnover and skill shortages.
• Provide day‑to‑day operational oversight and strategic financial analysis (P&L, budgets, contracts) to drive profitability.
• Deliver personalised guest service and resolve feedback across all touchpoints to meet expectations.
• Maximise F&B revenue through innovation, sales focus and tight cost/waste control while adapting to market trends.

Skills

Leadership

Budgeting

Forecasting

P&L analysis

Team development

Cost control

Revenue management

Education

Degree in Hotel & Restaurant Management

Tools

Opera PMS

Micros POS

Job description

Company Description

Sofitel – Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud "Ambassadors" of l'Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests.

Job Description

We are seeking a proactive and detail-oriented Executive Assistant Manager (EAM) to join our team. This dynamic and strategic leadership role is responsible for the comprehensive oversight, strategic direction, and operational excellence of all departments within the hotel.

• Balance exceptional service, brand standards and production targets (room cleaning, F&B hygiene) with stringent cost efficiency across multiple hotel departments.
• Consistently build and develop high-performing teams, manage performance, and optimise labour costs in an industry often challenged by staff turnover and skill shortages.
• Provide meticulous day-to-day operational oversight and strategic financial analysis (P&L, budgets, contracts) to drive overall hotel profitability.
• Consistently deliver personalised, high-quality guest service and effectively resolve feedback across all operational touchpoints, meeting guest expectations.
• Maximise F&B revenue through innovation, competitive sales and meticulous cost/waste control, while adapting to market trends without compromising quality.

Qualifications

• Degree in Hotel and Restaurant Management, or related major is highly advantageous.
• 4 years’ experience within a managerial role in the Food & Beverage departments across a hotel or free-standing operation.
• 2 years’ experience in a leadership role within other hotel departments such as Rooms Division.
• Strong background in Micros or other similar POS systems; Opera PMS exposure is preferred.
• Experience with forecasting, budgeting and Revenue Management principles.Previous exposure to acting as the main point of contact for a Hotel or Business Unit in the absence of the General Manager.

Why work for Sofitel & Accor?

Sofitel is a leading brand for Accor and sits within its sought-after Luxury division. Accor is one of the largest global hospitality businesses, with over 5400 hotels across 110+ countries, making the career development opportunities endless.

Benefits Your Way

• On-site laundry services
• Accor Academy access – earn while you learn
• Accor Heartist benefits – discounted F&B and accommodation worldwide
• Daily staff meal while on duty
• Accor Parental Leave Scheme
• Ongoing reward and recognition incentives on Accor anniversaries
• Opportunities for further development and worldwide career progression within Accor