Area Delivery hub Coordinator (Otago)

Noel Leeming; Queenstown; On-site; NZD 65,000 - 75,000; Full time

Benefits offered by this job

Staff discounts across brands

Birthday leave

Long service leave

Parental leave 26 weeks or extra leave

Jury service paid

Lifestyle leave

Career growth opportunities

Job summary

The Warehouse Group Otago Delivery Hub is seeking an Area Delivery Hub Coordinator to lead daily delivery and installation operations. You will coordinate workloads, manage stock movements and monitor performance to ensure efficient, safe and seamless customer experiences.

Reporting to the Area Delivery Manager, you’ll develop teams, support onboarding, and drive continuous improvement across the hub while collaborating with stores, transport partners and third-party providers.

Qualifications

• Experience in leadership or supervisory roles
• Operational environment experience in logistics, warehousing, retail or transport
• Strong organisation and ability to manage competing priorities
• Experience coordinating teams, workloads or delivery activities
• Proactive problem solving and decision making
• Excellent communication and relationship-building skills

Responsibilities

• Coordinate daily delivery and installation schedules
• Coach Installation Specialists and hub team members
• Manage stock movement and inventory accuracy
• Monitor delivery performance and resolve issues
• Coordinate fleet readiness, vehicle compliance and equipment availability
• Maintain accurate operational records and reporting
• Support recruitment, onboarding and team capability development
• Promote health and safety culture across hub activities
• Work with stores, distribution centres and third-party providers
• Identify and implement continuous improvement opportunities

Skills

Leadership

Supervisory

Team coordination

Communication

Microsoft Office

Tools

Outlook

Excel

Word

Job description

Company Description

Kia ora, Tālofa lava, Mālō e lelei.

Do you thrive in a fast-paced environment where no two days are the same? Are you a natural organiser who enjoys leading people, solving problems and keeping operations running smoothly?

We're looking for an Area Delivery Hub Coordinator to support the day-to-day operation of our Otago Delivery Hub. This is a hands‑on leadership role where you'll coordinate people, stock, deliveries and resources to ensure we deliver a great experience for our customers every day.

At The Warehouse Group, we know that delivering the best in technology and appliances starts with exceptional service. Our delivery teams play a critical role in bringing products into our customers' homes, and this position helps ensure those experiences are safe, efficient and seamless from start to finish.

Job Description

As our Area Delivery Hub Coordinator, you'll be responsible for supporting the daily operation of the Otago Delivery Hub and coordinating the activities that keep deliveries, installations and stock movement running successfully.

Working closely with the Area Delivery Manager, Installation Specialists and a range of internal and external stakeholders, you'll help plan workloads, coordinate delivery activity, manage inventory accuracy and support team performance across the hub.

This role combines operational coordination with people leadership and is ideal for someone who enjoys being visible on the floor, supporting their team, solving challenges and driving great customer outcomes.

Some Of Your Responsibilities Will Include

• Coordinating daily delivery and installation schedules
• Supporting and coaching Installation Specialists and hub team members
• Managing stock movement, inventory accuracy and dispatch activities
• Monitoring delivery performance and resolving operational issues
• Coordinating fleet readiness, vehicle compliance and equipment availability
• Maintaining accurate operational records and reporting
• Supporting recruitment, onboarding and team capability development
• Promoting a strong health and safety culture across all hub activities
• Working closely with stores, distribution centres and third-party providers
• Identifying and implementing continuous improvement opportunities

This is a varied role where you'll spend time both coordinating operations and providing practical support across the hub when required.

Qualifications

We're looking for someone who enjoys working with people, thrives in a busy operational environment and has a strong focus on customer outcomes.

To Be Successful In This Role, You'll Ideally Have

• Previous experience in a leadership, supervisory or team coordination role
• Experience within logistics, warehousing, retail, transport, fulfilment or a similar operational environment
• Strong organisational skills and the ability to manage competing priorities
• Experience coordinating teams, workloads or delivery activities
• A proactive approach to problem solving and decision making
• Excellent communication and relationship-building skills
• Confidence using Microsoft Office applications, including Outlook, Word and Excel
• Experience maintaining operational, inventory or customer records
• A sound understanding of workplace Health & Safety practices
• The ability to work effectively in a hands‑on environment
• A full New Zealand Driver Licence

It would be a bonus if you have experience with delivery operations, route planning, inventory systems, fleet management or home delivery services.

Additional Information

What can The Warehouse Group offer you?

• Career growth and development opportunities within one of New Zealand's largest retail groups
• Staff discounts across all our brands
• Take your birthday off on us!
• Long Service Leave
• 26 weeks fully paid parental leave, or 10 days additional leave to support your partner
• Fully paid Jury Service
• Lifestyle Leave so you can spend more time doing the things you love
• A supportive, collaborative team environment where your contribution makes a real difference

If you're passionate about operational excellence, enjoy leading people and take pride in delivering outstanding customer outcomes, we'd love to hear from you.