AMI Comms Administrator

SmartRecruiters, Inc.; Wellington; On-site; NZD 50,000 - 70,000; Full time

Job summary

Bluecurrent is actively shaping New Zealand and Australia’s energy future by delivering smart metering and digital solutions. We seek an AMI Comms Admin who will keep the smart metering network connected and efficient, collaborating with internal teams, retailers, and external partners to turn insights into practical actions.

You will monitor and resolve advanced meter communication issues, provide timely responses to queries, and contribute to process improvements that enhance customer outcomes

Qualifications

• Experience in customer service or a similar customer-focused environment.
• Strong verbal and written communication skills.
• Excellent attention to detail, organisational and problem solving skills.
• Confidence using standard computer applications and systems.
• Experience with SQL is preferred but not essential.

Responsibilities

• Investigate and resolve advanced meter communication issues within agreed service levels and business rules.
• Provide timely, accurate responses to internal and external customer queries.
• Identify communication faults, recommend practical solutions and help minimise non-compliance risk.
• Prepare and maintain communication fault reports that highlight trends, recurring issues and emerging risks.
• Support quality assurance activities and ensure adherence to established processes and documentation.
• Build strong working relationships with internal and external partners through collaboration and regular engagement.

Skills

Customer service

Communication

Attention to detail

Office tools

SQL

Job description

• Department: Electronics and Hardware Engineering

Job Description

Bring your ideas, help shapewhat’snext

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovative technology.

Fornearly twodecades,we’vebeen a trusted leader in smart metering and digital solutions, helping businesses and communities make better energy decisions.

People are at the heart of everything we do. Bluecurrent offers a supportive, inclusive workplace with fantastic benefits, growth opportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, so join us andlet’screate a smarter, more sustainable future together.

About the role

Please note the internal title is- AMI Comms Admin

As part of our AMI Comms team,you’llhelp keepBluecurrent’ssmart metering network connected and performing at its best.Working with internal teams,retailersand external partners,you’llturn insights into action-identifying trends, reducingrisksand improving processes that strengthen customer outcomes.

If you enjoy problem solving, dataanalysisand making a tangible impact, this is an opportunity to help shape smarter futures.

What success looks like in this role

• Investigate and resolve advanced meter communication issues within agreed service levels and business rules.
• Providetimely,accurateresponses to internal and external customer queries.
• Identify communication faults, recommend practicalsolutionsand helpminimisenon-compliance risk.
• Prepare andmaintaincommunication fault reports that highlight trends, recurringissuesand emerging risks.
• Support quality assurance activities and ensure adherence toestablishedprocesses and documentation.
• Build strong working relationships with internal and external partners through collaboration and regular engagement.

What you will bring

We'relooking for someone who enjoys solving problems, working with data, and collaborating with others to achieve great outcomes. You will ideally bring:

• Experience in customer service or a similar customer-focused environment.
• Strong verbal and written communication skills.
• Excellent attention to detail,organisationalandproblem solvingskills.
• Confidence using standard computer applications and systems.
• Experience with SQL is preferred but not essential.

Join a team that values collaborationand innovation.

If yourequireassistanceor accessibility support from us during the application and selection process, please call uson+64 978 7792.