AI-Driven Operations Analyst

ElectricKiwi.co.nz; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Electric Kiwi seeks a proactive operations professional to optimize processes, collaborate with Product, Technology and Service teams, and drive end-to-end delivery. You will identify issues, implement AI-powered improvements, and ensure regulatory compliance across operations for a dynamic digital-first customer service environment.

The role emphasizes stakeholder engagement, data-driven decision making, and transforming processes with automation while adapting to rapid transformation in

Qualifications

• Experience in operations, business analysis, or process-driven programmes.
• Strong stakeholder engagement across teams and influence through communication.
• Analytical and detail-oriented with data investigation and evidence-based recommendations.
• Comfortable translating between business and technical language with technology teams.
• Proven project coordination across work streams and dependencies.
• Familiarity with regulated environments and compliance obligations.
• Experience in energy, utilities, or telco is a bonus.

Responsibilities

• Develop deep expertise across our operational processes and understand edge cases.
• Monitor processes, identify issues, and build solutions to prevent impact.
• Collaborate with Product, Technology, and Service teams to translate needs into inputs for Tech.
• Coordinate end-to-end operational projects and drive delivery to completion.
• Engage with stakeholders across the business and build delivery-oriented relationships.
• Contribute to transformation initiatives with AI-powered tools and automation.
• Ensure compliance obligations are met and manage risks in operations.

Skills

Operational analysis

Stakeholder engagement

Data analysis

Tech liaison

Project coordination

Regulatory compliance

Energy sector

Job description

Electric Kiwi seeks a proactive operations professional to optimize processes, collaborate with Product, Technology and Service teams, and drive end-to-end delivery. You will identify issues, implement AI-powered improvements, and ensure regulatory compliance across operations for a dynamic digital-first customer service environment.

The role emphasizes stakeholder engagement, data-driven decision making, and transforming processes with automation while adapting to rapid transformation in