AI-Driven Site Reliability & Operational Excellence Lead

One New Zealand; Auckland; Hybrid; NZD 150,000 - 210,000; Full time

Benefits offered by this job

Southern Cross health insurance

Lifestyle leave

Employee discounts

Rainbow Tick certification

Job summary

One New Zealand is building an AI-enabled telco with a focus on reliability and user outcomes. We seek experienced leaders in live IT operations and SRE to drive proactive, automated service management. You will oversee large teams, governance of providers, and the adoption of AIOps to reduce toil and improve service outcomes.

Join a diverse, future-focused org that values learning, flexibility, and customer-centric delivery while shaping how AI informs service reliability at scale.

Qualifications

• Proven leadership of large-scale Application Operations and Site Reliability Engineering teams.
• Experience managing onshore and offshore outsourced service providers.
• Strong knowledge of SRE and observability, including SLIs, SLOs, error budgets, monitoring, logging and tracing.
• Experience applying AI/Ops, automation and ML to reduce toil and improve remediation.

Responsibilities

• Own the reliability, resilience and performance of live IT services, with a clear focus on customer and business outcomes.
• Lead Application Operations and SRE, building stronger service ownership, engineering accountability and continuous improvement.
• Drive AI, AIOps and automation to predict issues earlier, reduce operational toil and increase self-healing.
• Translate operational issues into engineering, testing, environment, release and platform improvements.
• Evolve the operating model toward service and value-stream ownership.
• Strengthen observability and reliability engineering with SLIs and SLOs to improve decisions.
• Manage operational risk, service continuity and disaster recovery.
• Shift from reactive support to proactive, automated, AI-led service management.

Skills

SRE Leadership

Observability

AIOps

Automation

Stakeholder management

Education

Tertiary qualification in Software Engineering/Computer Science/IT

Job description

One New Zealand is building an AI-enabled telco with a focus on reliability and user outcomes. We seek experienced leaders in live IT operations and SRE to drive proactive, automated service management. You will oversee large teams, governance of providers, and the adoption of AIOps to reduce toil and improve service outcomes.

Join a diverse, future-focused org that values learning, flexibility, and customer-centric delivery while shaping how AI informs service reliability at scale.