Advisor Wellbeing Support

Kainga Ora; Christchurch; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Career development

Insurance package

Job summary

Kainga Ora is seeking an Advisor Wellbeing Support – Family Violence to provide expert guidance to customer-facing staff in Christchurch. You’ll use your family violence expertise to support frontline teams, coordinate Canterbury ISR involvement, and connect whānau with specialist services across partners.

The role focuses on advisory, training and capability-building rather than direct intervention, with travel across Christchurch as required. Strong collaboration and empathy are essential.

Qualifications

• A qualification in social work, social services, family violence, health, psychology or a related discipline is desirable.
• At least three years' experience in the family violence sector.
• A current New Zealand driver’s licence as regular travel across Christchurch is involved.
• Strong knowledge of family violence dynamics, risk indicators, coercive control and patterns of harm.
• Understanding of trauma and the impacts of family violence on children and young people.
• Experience providing specialist advice in complex and sensitive situations.
• Strong knowledge of statutory, NGO and community-based family violence services.
• Proven ability to work collaboratively in interagency or multidisciplinary environments.
• Excellent relationship building, influencing and networking skills.
• Strong coaching, facilitation and training capability.
• Confidence communicating complex and sensitive information with professionalism and empathy.

Responsibilities

• Provide specialist advice, guidance and coaching to customer facing teams on family violence responses.
• Coordinate Kāinga Ora’s involvement in the Canterbury Integrated Safety Response (ISR).
• Support frontline staff and build capability in responding to complex cases.
• Develop relationships with internal teams and external partners to connect customers with specialist services.

Skills

Family violence expertise

Coaching skills

Stakeholder engagement

Relationship building

Education

Social work qualification

Job description

• Make a real difference for whānau and communities
• Influence outcomes through specialist family violence expertise
• Partner with sector leaders to create safer futures

Te whiwhinga mahi - Our opportunity

At Kāinga Ora, we're committed to creating homes and communities where New Zealanders can thrive. Through thoughtful planning and purposeful action, we're shaping the future of housing and making a positive difference in people's lives across Aotearoa.

We're also committed to being a trusted partner for Māori and iwi, supporting their rights, interests and aspirations in line with Te Tiriti o Waitangi.
As Advisor Wellbeing Support – Family Violence, you'll provide specialist advice, guidance and coaching to customer facing teams, helping them respond safely and effectively to customers and whānau affected by family violence.

You’ll bring established family violence expertise to support frontline staff, build capability, and strengthen confidence in responding to complex situations. A key focus of the role is coordinating Kāinga Ora’s involvement in the Canterbury Integrated Safety Response (ISR), including responding to cases, actions and information received through the ISR process.

Working across our Christchurch offices, you’ll develop strong relationships with internal teams and external partners, including government agencies, NGOs and community organisations. You’ll help connect customers and whānau with appropriate specialist support while promoting collaborative, coordinated responses.

This role focuses on advice, training and capability building rather than direct intervention. You’ll provide guidance in complex situations, maintain professional boundaries, identify when escalation is required, and contribute to strengthening local and national family violence responses.

Ngā pūmanawatanga ōu | What You’ll Bring

To be successful, you’ll have:

• A qualification in social work, social services, family violence, health, psychology or a related discipline is desirable.
• At least three years' experience in the family violence sector.
• A current New Zealand driver's licence as regular travel across Christchurch is involved.
• Strong knowledge of family violence dynamics, risk indicators, coercive control and patterns of harm.
• Understanding of trauma and the impacts of family violence on children and young people.
• Experience providing specialist advice in complex and sensitive situations.
• Strong knowledge of statutory, NGO and community-based family violence services.
• Proven ability to work collaboratively in interagency or multidisciplinary environments.
• Excellent relationship building, influencing and networking skills.
• Strong coaching, facilitation and training capability.
• Confidence communicating complex and sensitive information with professionalism and empathy.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold